Pre-Sales Technical Engineer

Pinnacle Recruitment Ltd; West Byfleet; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading IP CCTV manufacturer seeks a Pre-Sales Technical Engineer to support new opportunities and maintain strong business performance. This role involves engaging with partners to optimize product utilization, providing training, and assisting in technical solutions for customers.

Qualifications

• Experience in security products and solutions.
• Knowledge of IT network design.
• Desirable experience with analogue CCTV systems.

Responsibilities

• Engage and support partners to maximize utilization of products.
• Provide coaching to enhance team members' skills.
• Collaborate internally to ensure effective execution of opportunities.

Skills

Technical expertise in security products

IT network design

IP CCTV system design

Analogue CCTV system design

Team player

Job description

Leading IP CCTV manufacturer requires a Pre-Sales Technical Engineer to play a pivotal role in the creation and support of new opportunities and projects created internally or by integrators, distribution partners, or end users. By providing this important support mechanism, this also ensures that Hikvision's business performance and reputation are maintained to help create sustained business growth.

The key attributes and expectations of a good Pre-Sales Technical Support Engineer include:

• Technical expertise in security products and solutions
• IT network design skills, knowledge, and experience
• IP CCTV system design skills, knowledge, and experience
• Analogue CCTV system design skills, knowledge, and experience – desirable for existing systems and migration
• Hardworking, able to work independently and as a team player

Hikvision UK requires the Pre-Sales Technical Engineer to serve as a field-based technical ambassador of the company and brand, delivering the following key tasks:

• Engage and support distribution partners, integrators, specifiers, and end users to maximize the design, specification, and utilization of Hikvision products and solutions.
• Identify and support training and development needs within partners and customers through sales team requests and regular consultations.
• Proactively scope technical solutions to address customer requirements, assess unmet needs, and recommend solutions that optimize value for both customers and Hikvision.
• Provide coaching and professional development to team members to enhance their product knowledge, technical skills, and sales capabilities.
• Seek additional business development opportunities within partners and customers to increase the use of Hikvision products and solutions.
• Collaborate with internal staff to ensure opportunities are understood, supported, and executed effectively.
• Monitor customer support for technical solutions during the sales process and alert sales and account teams to potential risks impacting deal closure.
• Assist in designing and expanding training programs based on organizational and individual needs.
• Deliver and support product demonstrations, training sessions, exhibitions, or roadshows related to Hikvision products and solutions.

Location: 3 Park Court, Pyrford Road, West Byfleet, Surrey, KT14 6SD