Pre-Sales Technical Engineer

TN United Kingdom; Bournemouth; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Pre-Sales Technical Engineer to bridge the gap between sales and technical support. This role involves providing expert product advice, training, and engaging with larger organizations to facilitate sales. The ideal candidate will have a strong understanding of IT systems and security software, alongside excellent presentation skills. You will support the sales team, conduct product training, and participate in customer engagements, ensuring that clients receive the best solutions tailored to their needs. This position offers a unique opportunity to influence sales strategies within a dynamic environment.

Qualifications

• Experience in providing technical support to end-users and resellers.
• Deep understanding of the security software industry and competitors.

Responsibilities

• Support sales team with technical inquiries from end-user customers.
• Train resellers and ESET staff on products and applications.

Skills

Technical Support

Security Software Knowledge

Training and Presentations

Project Management

Enterprise Network Knowledge

Presentation Skills

Tools

ESET Products

Linux OS

Windows Server

Job description

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Pre-Sales Technical Engineer, Bournemouth

Client: ESET

Location: Bournemouth, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: eb17d2730df5

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

Job Summary

The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licensing and technical queries, and engaging with end-users of larger organizations to facilitate product sales. They are expected to be product experts with strong knowledge in IT systems and the threat landscape. Their role encompasses more than technical support and influences sales into larger enterprise customers.

Functional Responsibilities and Duties (English - Mandatory):

1. Support the sales team in handling technical enquiries from larger end-user customers.
2. Discuss technical aspects of the products with end-users.
3. Train resellers and ESET staff on products and their applications.
4. Serve as a central knowledge source for sales and marketing teams on all aspects of the product, licensing, and integration within broader IT systems.
5. Act as an ESET evangelist at end-user meetings and events.
6. Stay updated on industry knowledge and news on a technical basis.
7. Assist in developing onsite or remote PoCs, demos, and customer engagement.
8. Participate in sales strategy planning, customer design, technical evaluations, and sales calls.
9. Provide technical sales advice to internal and external sales teams.
10. Conduct product training sessions for ESET staff.
11. Conduct technical training sessions for resellers and their staff (travel required).
12. Perform web demonstrations to key customers and resellers.
13. Conduct onsite demonstrations to prospective customers and resellers (travel required).
14. Attend exhibitions and conferences to provide technical product advice (travel required).
15. Prepare and deliver monthly product webinars to resellers and end-users.
16. Manage KPIs and personal goals.

Experience:

• Providing technical support to end-users and resellers.
• Experience with security software and their application within IT environments.
• Knowledge of IT infrastructures using various OS.
• Experience delivering training and presentations on IT products.
• Project management experience.

Knowledge:

• Deep understanding of the security software industry and competitors.
• Complete knowledge of ESET products.
• Good knowledge of Linux OS.

Language:

English C2 - Proficient

Personal Characteristics:

• Confident presentation skills to senior IT security professionals (CISO level).
• Ability to relate security issues to business concerns and match them to product solutions.
• Enterprise network knowledge.
• Understanding of encryption technologies.
• Knowledge of server infrastructure and domain configuration.
• Extensive knowledge of current Windows server and desktop OS.

Leadership:

N/A

Travel:

• Valid driver’s license.
• Able to travel and stay away as required.