Pre-Sales Technical Consultant

AllPoints Fibre; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading fibre broadband provider in Reading is seeking a Pre-Sales Technical Consultant. You will drive the pre-sales process, support Partner onboarding, and deliver technical solutions. The ideal candidate has experience in the wholesale telecoms sector and strong knowledge of fibre connectivity. This role offers a comprehensive benefits package, including health insurance, generous leave, and a supportive work environment.

Benefits

Bupa private medical insurance

Generous annual leave allowance

Employer contributory pension

Qualifications

• Proven experience in a wholesale telecoms business.
• Strong leadership skills through collaboration.
• Good working knowledge of APIs / Portals.

Responsibilities

• Attend meetings to determine technical and business requirements.
• Support the onboarding manager with onboarding Partners.
• Provide technical solutions professionally and timely.

Skills

Wholesale telecom experience

Strong communication skills

Knowledge of connectivity methods using fibre

Understanding of TCP/IP v4 and v6

Familiarity with Internet technologies

Working knowledge of APIs

Partner onboarding experience

Job description

The Pre-Sales Technical Consultant at AllPoints Fibre Networkswillbe responsible for demonstrating the technical/overall solution value of APFN and our network to new & existing Partners. This is an exciting opportunity for an experienced industry professional with strong core technical skills to join and add value.

Responsible for actively driving and managing the pre-sales process with our customers across all go to market channels. The Pre-Sales Consultant must be able to articulate the company’s product & technology portfolio, positioning to both business and technical users.

The Pre-Sales consultant will provide technical assistance and guidance during both the onboard & pre-sales process, by identifying customers requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams, account managers and partners on proposal activities.

Your role will be key to the onboarding experience of our customers and how they consume the services from APFN in the most automated way possible with an API native approach.

You will work with the APFN On-boarding Manager and key internal stakeholders to support the on-boarding of Strategic API Partners, facilitating the on-board and being the technical POC during the process.

You will perform demos of the aquila portal for Partners as part of pre-sales, on-boarding and post on-boarding.

You will consider how APFN can continuously evolve its processes and systems to ensure we maintain our differentiation in the fibre market based on Partner feedback.

What you will be doing:

• Attend meetings with potential / existing Partners to determine technical and business requirements and position how APFN can address those requirements
• Support the onboarding manager with the onboarding of Partners ensuring all the required information is collated prior to onboarding and support with answering technical questions from / supplying information to Partners
• Support the onboarding manager with API onboards leading all technical aspects and acting as the conduit between the onboarding manager / APFN stakeholders and the Partner
• Provide technical solutions in a professional manner and to agreed timeframes
• Create and confidently deliver technical presentations internally and externally
• Deliver training on solutions and provide product support to Partners and internal stakeholders
• Create internal design configuration documentation including network diagrams with technical explanations
• Work with Product Management to feedback on issues with current products and provide input around new products
• Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
• Understand business drivers and risks involved to the customer and to APFN
• Sell technical solutions to the customer with professionalism and enthusiasm
• Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI’s
• Adhere to the Company’s quality and business processes
• Structure and produce compelling sales proposals/ commercial and technical documentation outlining the cost savings and business benefits to clients in a partnership with APFN
• To assume responsibility for running a bid team, where relevant Interface with the implementation / project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery
• Ability to demonstrate APFN products and technologies effectively to audiences of varied technical knowledge.

About you:

You will be someone with:

• Proven experience in a wholesale telecoms business/ industry
• Strong communication skills and leadership skills through collaboration
• Strong understanding of the commercial wholesale market
• Strong knowledge of connectivity methods using fibre presentation
• Strong knowledge of TCP/IP v4 and an understanding of TCP/IP v6
• Strong knowledge in Internet technologies (routing, switching and general network infrastructure) including technologies associated with the ISP market
• Working knowledge of current security issues and technologies concerning the industry, together with a demonstrable interest in keeping abreast with technical developments in this field
• Good working knowledge of APIs / Portals
• Partner onboarding experience.

The benefits at APFN

At AllPoints Fibre, we're all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care... we will even pay for you to get a massage!

Everyone needs a break now and then, right? That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

Additionally we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living cost such as electricals and personal spending.

About us:

Established in 2021, AllPoints Fibre has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network.

APFN is now a leading wholesale provider of full-fibre broadband solutions, dedicated to transforming the digital landscape by delivering ultra-fast, dependable, and affordable internet services to businesses and homes across the UK. We are committed to providing exceptional customer service, creating innovative products and services whilst leading through sustainability.

We have set ourselves the goal to become the best place to work, we recognise that our people are at the heart of what we do - join us on our journey to become the UK’s most recommended way to connect!

Next steps

If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up and initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details.

One last thing...

AllPoints Fibre value diversity and are committed to creating a diverse and inclusive environment for all employees. Help us create a secure, inclusive digital world where diversity fuels innovation; your vision, your voice, and your skills have a place here!

If you require any reasonable adjustments to be made during your interview process, please tell us in your application.