Pre-Sales Solution Architect for Digital Workplace Solutions

Lenovo; Farnborough; Remote; GBP 70,000 - 95,000; Full time

Job summary

Lenovo seeks an Experience and Innovation Lead to enhance customer engagement through innovative solutions and immersive experiences. This role focuses on shaping customer journeys with a strong emphasis on AI, sustainability, and automation. Prospective candidates should possess a decade of experience in innovation and B2B technology, utilizing their expertise to enhance internal platforms and partnerships with sales teams.

Benefits

Holiday purchase

Private medical

Income protection

Attractive pension scheme

Positive work life balance

Learning and development

Life insurance

Product discounts

Lifestyle discounts

Free onsite parking

Qualifications

• 10+ years in Innovation, Pre-Sales or Customer Experience.
• Proven B2B Tech expertise.
• Strong technical fluency in relevant areas.

Responsibilities

• Design customer journeys highlighting Lenovo's capabilities.
• Organize Innovation Days and labs for customer engagement.
• Spearhead digital sales and collaborative solutioning.

Skills

Innovation

Customer Experience

Sales Enablement

Technical Fluency

Communication

Tools

Power BI

Cloud & Edge Platforms

Gen AI

POC/Prototype Tools

Job description

* United Kingdom - Hampshire - Farnborough

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

This role is critical to driving differentiated customer engagement and positioning Lenovo as a digital workplace innovation leader. The Experience and Innovation Lead will be responsible for curating immersive experiences, accelerating conversions through co-creation, and strengthening internal enablement platforms across Lenovo’s Digital Workplace Solutions portfolio

Key Responsibilities:

• Design and execute customer journeys that highlight Lenovo’s differentiated capabilities in AI, sustainability, and automation.
• Organize Innovation Days, Executive Briefings, and Experiential Labs to deepen customer engagement.
• Spearhead the use of Design Pods, POC Sandboxes, and Digital Sales Rooms to drive rapid prototyping and collaborative solutioning.
• Facilitate workshops that shorten decision timelines and align customer needs with DWS offerings.
• Leverage Gen AI tools (e.g., Letter.AI, TCO/ROI calculators, Lifecycle Management platforms) to create insight-driven, outcome-focused engagements.
• Partner with Offering and Sales teams to embed intelligent experience enablers across customer touchpoints.
• Continuously refine the digital journey across personas using data-driven feedback loops.
• Act as the DWS Single Point of Contact (SPOC) for key internal tools and platforms including D365, EaaS platform, and the Offering Catalogue.

Pre-Sales Solution Architect

This role is critical to driving differentiated customer engagement and positioning Lenovo as a digital workplace innovation leader. The Experience and Innovation Lead will be responsible for curating immersive experiences, accelerating conversions through co-creation, and strengthening internal enablement platforms across Lenovo’s Digital Workplace Solutions portfolio

Key Responsibilities:

• Lead Lenovo’s DWS Global Labs program, delivering immersive hands-on experiences.
• Design and execute customer journeys that highlight Lenovo’s differentiated capabilities in AI, sustainability, and automation.
• Organize Innovation Days, Executive Briefings, and Experiential Labs to deepen customer engagement.
• Spearhead the use of Design Pods, POC Sandboxes, and Digital Sales Rooms to drive rapid prototyping and collaborative solutioning.
• Facilitate workshops that shorten decision timelines and align customer needs with DWS offerings.
• Leverage Gen AI tools (e.g., Letter.AI, TCO/ROI calculators, Lifecycle Management platforms) to create insight-driven, outcome-focused engagements.
• Partner with Offering and Sales teams to embed intelligent experience enablers across customer touchpoints.
• Continuously refine the digital journey across personas using data-driven feedback loops.
• Act as the DWS Single Point of Contact (SPOC) for key internal tools and platforms including D365, EaaS platform, and the Offering Catalogue.

Ideal Profile:

• 10+ yrs in Innovation, Pre-Sales, Sales Enablement, or Customer Experience
• Proven B2B Tech expertise in creating differentiated customer journeys
• Strong technical fluency in: Modern Workplace (M365, UEM, VDI); Cloud & Edge (Azure, AWS, Edge AI); and Gen AI, Chatbots, RPA
• Power BI, ROI/TCO Calculators, Digital Twins
• Hands-on with POC/Prototype environments (e.g., VMware, Hyper-V)
• Strong communicator across both CxO and technical audiences

What we offer:

• Holiday purchase
• Private medical
• Income protection
• Attractive pension scheme
• Positive work life balance
• Learning and development
• Life insurance
• Lenovo and Motorola products discounts
• Lifestyle discounts
• Cycle to work
• MyGym Discounts
• Mortgage advice and support
• Referral bonus
• Electric car salary sacrifice scheme
• Free onsite parking

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: * United Kingdom - Hampshire - Farnborough

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.

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