Pre-Sales Engineer

TN United Kingdom; Ware; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Pre-Sales Engineer to provide technical expertise and support during the sales process. This role involves conducting engaging product demonstrations, addressing customer inquiries, and collaborating closely with the sales team to tailor solutions that meet customer needs. You will also prepare technical presentations, create documentation, and participate in industry events, all while being supported in your professional development. Join a forward-thinking company that values innovation and customer success, offering a competitive salary, bonus schemes, and excellent benefits.

Benefits

Competitive Salary

Holiday Bonus

25 Days Holiday Entitlement

Defined Contribution Pension Scheme

Employee Stock Purchase Plan

Life Assurance

Enhanced Maternity and Paternity Pay

Career Development Support

Employee Health and Wellbeing Support

Corporate Social Responsibility Initiatives

Qualifications

• Experience in pre-sales engineering or technical support roles.
• Strong understanding of products and competitive landscape.

Responsibilities

• Conduct product demonstrations and technical presentations.
• Create and maintain technical documentation for customer support.

Skills

Technical Presentations

Product Demonstrations

Networking Skills

Problem-Solving Skills

Communication Skills

Education

Bachelor’s Degree in Engineering

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Information Technology

Tools

Thermal Imaging Software

Cloud Computing Tools

Job description

The Pre-Sales Engineer plays a critical role in the sales process by providing technical expertise and support to potential customers. This position involves conducting product demonstrations, addressing customer inquiries, and creating technical documentation to facilitate the sales process. The Pre-Sales Engineer collaborates closely with the sales team to understand customer needs and tailor solutions accordingly.

Key Responsibilities:

1. Conduct engaging and informative product demonstrations to potential customers, showcasing the features and benefits of the company's solutions.
2. Collaborate with the sales team to identify customer requirements and develop tailored solutions that meet their needs.
3. Prepare and deliver technical presentations and proposals to customers, highlighting how the company's products can solve their specific challenges.
4. Respond to technical inquiries from customers and provide expert guidance on product capabilities and integrations.
5. Create and maintain technical documentation, including user guides, installation manuals, and FAQs, to support customer understanding and usage of products.
6. Work closely with product management and engineering teams to stay updated on product features, enhancements, and industry trends.
7. Assist in the development of sales tools and resources to support the sales team in their efforts.
8. Participate in trade shows, conferences, and other events to represent the company and its products.

Basic Requirements

• Willingness to travel worldwide up to 50% of the time for customer meetings, demonstrations, and industry events as needed.
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
• Experience in a pre-sales engineering role or a similar technical support position.
• Experience in conducting product demonstrations and technical presentations.
• Strong understanding of the company’s products and services, as well as the competitive landscape.
• Proficiency in relevant technologies like thermal imaging, software, and tools related to the surveillance industry.
• Strong skills in networking.
• Familiarity with cloud computing and software development concepts. JCL basic understanding.

Soft Skills:

• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
• Strong problem-solving skills and the ability to think critically under pressure.
• Ability to work collaboratively in an international team environment and build strong relationships with customers and colleagues worldwide.

Other Requirements:

• A customer-focused mindset with a passion for technology and helping clients succeed.

Preferred Qualifications:

• Experience in a specific industry relevant to the company’s products (e.g., telecommunications, software development, cybersecurity).
• Knowledge of thermal imaging, border surveillance, and Critical Infrastructure Protection; as well as sales processes and methodologies.
• Certifications related to the industry or specific technologies (e.g., AWS Certified Solutions Architect, Cisco Certified Network Associate).

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide-ranging learning opportunities.
• Employee health and wellbeing support (EAP, wellbeing guidance, etc.).
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well-known companies discount scheme.