Pre-Sales / Customer service - Yorkshire

Harrington Recruitment; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company seeking a Pre-Sales/Customer Service Representative to enhance service sales by supporting customer interactions and managing key processes internally and externally. The ideal candidate will be detail-oriented and professional, capable of multitasking while delivering effective customer service.

Qualifications

• Detail-oriented with strong judgment and organizational skills.
• Ability to handle diverse situations calmly and professionally.

Responsibilities

• Support the achievement of service sales targets and profit margins.
• Manage tendering processes for service contracts.
• Identify and develop new customer relationships.

Job description

Job Title: Pre-Sales/Customer service representative

Role Overview:

This position plays a key role in supporting the overall success of the company by delivering efficient and professional internal and external customer service. The role requires a detail-oriented individual capable of handling a variety of tasks across multiple departments. Strong judgment, organizational skills, and the ability to remain calm and professional in diverse situations are essential.

Reporting Structure:

• Reports directly to the Operations Manager

• Indirect reporting to General Management and Senior Leadership

Key Responsibilities:

• Support the achievement of service sales targets and profit margins

• Prepare and follow up on quotations via email and phone

• Manage tendering processes for service contracts

• Identify, contact, and develop new customer relationships

• Review client terms and conditions to minimize business risk

• Coordinate with manufacturing teams for delivery schedules and cost details

• Work with technical staff to obtain necessary information and drawings

• Analyse customer specifications to determine requirements

• Assist in the preparation of sales presentations

• Prioritize quotation requests and ensure timely responses

• Maintain CRM system for timely follow-up on new and renewing service contracts

• Update and manage service-related items within the accounting system

• Provide sales forecasts and prepare sales performance reports

• Collaborate with the marketing team to develop promotional materials for events, campaigns, and customer engagement

• Share relevant sales and contact information with marketing for outreach initiatives

• Work alongside the service team to enhance service sales and promote new product offerings

• Maintain and manage the existing customer database