Pre- Sales Coordinator – AST Networks

AST Group; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join AST Group as a Pre Sales Coordinator. This pivotal role involves delivering exceptional customer service and supporting sales operations. You'll engage with cross-functional teams, manage documentation, and ensure a seamless customer journey. We seek a motivated individual with strong communication skills who thrives in a dynamic environment. Opportunities for career development in a value-driven culture await you.

Benefits

Company Pension scheme

Private Health insurance

Life Assurance (4 x salary)

Enhanced Maternity and Paternity benefits

Employee Assistance Programme (EAP)

Long Service Awards

Free Coffee, tea and fruit

Free parking and electric car charging points

Family and corporate events

Qualifications

• Strong administrative skills and IT proficiency, particularly with Microsoft Office.
• Proven customer service or operational support experience, ideally within a sales environment.
• Background in satellite communications or similar field is an advantage.

Responsibilities

• Provide pre-sales administrative support and manage sales-related documentation.
• Support sales and business development teams to ensure a first-class customer experience.
• Assist with issuing quotations and handle customer inquiries via phone and email.

Skills

Multitasking

Communication

Attention to Detail

Problem Solving

Customer Service

Education

Degree in Business or related field

Tools

Microsoft Office

Job description

Join AST Networks as a Pre Sales Coordinator, where you’ll play a vital role in delivering a seamless and exceptional customer experience across the entire pre-sales and operations cycle. You’ll provide administrative and coordination support to the sales team, Channel Partners, and internal stakeholders, ensuring accuracy, efficiency, and attention to detail at every step of the customer journey.

This dynamic role requires a highly motivated and organised individual who thrives in a fast-paced environment. You’ll manage documentation, support export and logistics processes, assist with quotations, and contribute to marketing initiatives, while working collaboratively with cross-functional teams.

If you’re a natural multitasker with strong communication skills and a passion for customer service, apply today and become part of a forward-thinking team driving operational excellence at AST Networks.

Responsibilities and Deliverables

The key responsibilities of the role, as the Pre Sales Coordinator, will include (but are not limited to):

• Provide pre-sales administrative support including raising sales orders, proforma and sales invoices, despatch notes, and other sales-related documentation accurately and efficiently.
• Support the sales and business development teams, and Channel Partners, by ensuring a first-class customer experience.
• Manage pending sales orders, monitor stock availability and payments, and set clear customer expectations.
• Raise purchase order requests to Supply Chain Operations and liaise with couriers/freight forwarders for quotes and shipping logistics.
• Support export compliance, including Dangerous Goods documentation, sanctioned countries, and End User Statements.
• Assist with issuing quotations, preparing freight quotes, handling telephone and email enquiries, and supporting the despatch of goods.
• Assist the sales team with reports, customer marketing updates, bulk email communications, and the maintenance of reseller guidelines and price books.
• Contribute to CRM and finance system data management and complete month-end processes promptly.
• Support other areas of the business including Airtime, Account Management, Pre-sales Engineering, and Finance to ensure cohesive service delivery.
• Provide cover for the post-sales coordination team as needed and undertake ad-hoc tasks or projects assigned by the Operations Team Leader.
• Support continuous improvement by following and refining documented sales processes.
• Train new members of the operations team and support knowledge sharing.

The Person – Bringing your personality to AST Networks.

Unlock Your Potential - Ready to make an impact with your unique personality? We're seeking individuals who can demonstrate ability to :

• Multitask and prioritise effectively in a fast-moving environment.
• Communicate clearly and professionally across teams and with customers.
• Demonstrate accuracy, consistency, and a strong attention to detail.
• Work both independently and as part of a collaborative team.
• Stay calm under pressure and meet deadlines with efficiency.
• Embrace continuous learning and adapt to evolving processes and systems.
• Proven customer service or operational support experience, ideally within a sales environment.
• Strong administrative skills and IT proficiency, particularly Microsoft Office.
• Excellent communication skills, both written and verbal.
• A proactive and detail-oriented approach with a strong sense of ownership.
• Ability to absorb and retain information related to customers, products, and processes.
• Background in satellite communications or communications is an advantage.
• Self-sufficiency, with the ability to work independently and collaboratively within a team.
• Strong problem-solving and diagnostic skills, with attention to detail.
• Familiarity with electronics and engineering.
• Knowledge of CRM systems and a customer-centric approach.

Additional Information:

The Rewards

Career development and opportunity to learn and grow.

A value led culture that puts its people first – ‘you are our Company.

Company Pension scheme (including salary sacrifice)

Private Health insurance for you (with the option of adding family members)

Life Assurance (4 x salary)

Enhanced Maternity and Paternity benefits

Health Assured Employee Assistance Programme (EAP)

Long Service Awards

Free Coffee, tea and fruit

Free parking and electrical car charging points

Family and corporate events

The AST Networks Story

We have a talented team of over 180 people in global offices providing connectivity solutions to a wide range of maritime and land customers around the World in a multitude of industries. From mining, oil and gas to emergency services and shipping. We pride ourselves on our values and our success is driven by a talented and dedicated team of professionals who work together to achieve our goals.

AST Networks is a trusted global satellite communication solutions provider. Providing a comprehensive range of bespoke solutions over Satellite, whilst ensuring all infrastructure, high quality voice and data connectivity is reliable and available 24/7 to the most remote and inhospitable areas. We understand the critical importance of staying connected in today’s World and we leverage our expertise and cutting-edge technology to provide a range of reliable connectivity solutions to meet the unique needs of our clients - helping the most innovative companies and vulnerable people deliver data, including voice over, to any device, anywhere in the moment.

Our vision is to empower our customers with pioneering, dependable remote communication solutions that deliver operational excellence in situations that demand faultless performance.

Ready to Elevate Your Career? Apply today by sending your CV and cover letter to:

Applicants must have the right to work in the UK.

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