Pre-Sales Coordinator

P&S Personnel; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Pre-Sales Coordinator in Great Yarmouth. The role involves supporting the sales team with pre-sales queries, managing customer orders, and ensuring compliance. Candidates must have customer service experience and strong IT skills. This full-time position offers various benefits, including a company pension scheme, private health insurance, and opportunities for career development.

Benefits

Company Pension scheme

Private Health insurance

Life Assurance

Enhanced Maternity and Paternity benefits

Employee Assistance Program

Qualifications

• Previous customer service experience is essential, preferably in a sales environment.
• Experience of CRM systems & finance systems.
• Ability to create and manage data within business systems.

Responsibilities

• Provide support to the sales and business development teams.
• Manage pending sales orders and monitor stock availability.
• Raise purchase order requests to Supply Chain Operations.

Skills

Customer service experience

Strong IT skills

Experience with CRM systems

Ability to manage multiple projects

Tools

Microsoft Office

CRM systems

Finance systems

Job description

P+S Personnel are pleased to be working on behalf of our client, who is currently recruiting a Pre-Sales Coordinatorto join their team based in Great Yarmouth on a full-time, permanent basis.

Role Summary:

You will be responsible for supporting our sales team with all pre-sales related queries to ensure we provide an outstanding customer experience from point of customer order. This is a demanding role that requires high motivation, excellent prioritisation skills, and the ability to quickly absorb and retain detailed customer and process knowledge.

Main Responsibilities:

Provide support to the sales and business development teams and our Channel Partners to ensure we deliver an outstanding customer experience throughout the entire operations cycle.

Provide pre-sales administration support to ensure all sales orders, proforma invoices, sales invoices, despatch notes and any other sales related documentation are raised accurately and quickly.

Provide support to account management team on issuing quotations to customers as required.

Provide support on the despatch of orders containing Dangerous Goods (batteries).

Provide support on the Management of export regulation/Sanctioned countries & End User Statements

Manage pending sales orders, monitoring stock availability/payments and keep customers informed to set correct expectations.

Raise purchase order requests to Supply Chain Operations accurately and efficiently as required.

Work closely with couriers/freight forwarders for quotations & shipping restrictions.

Provide freight quotations to customers.

Assist sales team in collating sales related documentation for Key/Account Managers as requested, for example stock/sales reports.

Assist sales team in creating targeted marketing campaigns and customer updates, including but not limited to extranet alerts & bulk emails.

Complete month end procedures within 1 working day as per guidelines from Operations Team Leader.

Complete ad-hoc operations admin related tasks/projects as requested by Operations Team Leader.

Provide cover support to the post-sales co-ordination team on an ad hoc basis as requested by Operations Team Leader.

Assist with creation & data management within relevant CRM & Finance systems.

Work as a team with our Business Development Specialists, Account Managers, Airtime team, Pre-sales Technical

Engineer and Finance Business Partner as well as other teams who will compliment and support your efforts.

Responsible for ensuring best customer experience to assist with customer retention.

Follow documented sales processes and identify any changes to improve efficiencies and increase productivity.

Understand the Business Unit Budget.

Keep CRM up to date with customer information.

Train new members of the operations team.

Qualifications and Experience:

Previous customer service experience is essential, preferably in a sales environment.

Experience of CRM systems & finance systems.

Ability to create and manage data within business systems.

Strong IT skills (Microsoft Office and Outlook essential).

Person Specification:

Ideally from a background customer service, in a sales environment.

Ability to efficiently manage multiple customer projects at a time, while maintaining sharp attention to detail.

Self-Starter, initiative, inquisitive, driver for high performance.

To have up to date knowledge of H&S working directives and good practice.

Ensure you are handling customer information in a confidential and GDPR compliant manner, spotting and acting upon potential breaches.

To always promote the Company and the work of the team in a positive manner.

Working Hours and Benefits:

Monday Friday.

Career development and opportunity to learn and grow.

Company Pension scheme (including salary sacrifice).

Private Health insurance for you (with the option of adding family members).

Life Assurance (4 x salary).

Enhanced Maternity and Paternity benefits.

Health Assured Employee Assistance Program (EAP).

days Annual Leave.

Free coffee, tea and fruit.

Free parking and electrical car charging points.

Family and corporate events.

If this is a role you are interested in, please apply online ensuring your CV is up to date.