Pre-Offer Case Manager

Team Jobs - Commercial; Ware; On-site; GBP 26,000; Full time

Job summary

A leading specialist in Buy to Let Mortgages is seeking a Pre-Offer Case Manager. The role involves processing mortgage applications and ensuring timely responses to queries from brokers. Candidates should have strong administrative skills and the ability to thrive in a fast-paced environment. Benefits include private healthcare, pension contributions, and opportunities for supported training.

Benefits

Private Health Care with no excess

4% Pension contributions

25 days holiday plus bank holidays

Death in service benefit

Social events and dress down Fridays

Supported training and free parking

Christmas and Summer team-building events

Yearly salary review

Qualifications

• Strong office administration experience required.
• Must be able to drive due to office location.
• Enjoy working in a fast-paced environment.

Responsibilities

• Process mortgage applications from application to formal offer.
• Act as first point of contact for mortgage application queries.
• Liaise with mortgage brokers and underwriting team to resolve queries.

Skills

Attention to detail

Verbal communication

Written communication

Multitasking

Relationship building

Job description

My client is a leading specialist in Buy to Let Mortgages. I am supporting them in the hire of a Pre-Offer Case Manager, this position would suit a candidate with strong office administration experience, keen to work in the mortgage sector and have the opportunity to develop within this role.

26,000 Office based.

Must Drive - Due to the location of the office unless you live very locally, free parking is provided

Monday to Friday 8.30-5.30 office based for the first 2-3 months. After training, 1 day a week WFH.

The pre-offer team are responsible for processing mortgage applications from the point of application to the point of formal offer.

This position requires accuracy, attention to detail, strong written and verbal communication skills, the ability to multitask and enjoy a being working in a fast-paced environment. Due to time critical projects at time you will need to adapt priorities, working as part of a team and on your own to achieve great results.

People Related Tasks

Build and maintain effective relationships with all new and existing clients.

Act as the first point of contact with any queries on all mortgage applications from pre offer stage to

offer.

Ensure timely, accurate and appropriate responses to telephone calls/enquiries

and any other correspondence from Mortgage brokers.

Liaise with Mortgage Brokers, appraising them of the progress of specific mortgage cases and

seeking to resolve any queries that arise.

Liaise with the Line Manager, escalating any specific problems for discussion and resolution.

Liaise with the underwriting team, ensuring that application requirements and conditions are

complied with and updated.

Benefits:

Private Health Care with no excess

4% Pension contributions

25 days holiday plus bank holidays

Death in service benefit

Social events and dress down Fridays

Supported training and free parking

Christmas and Summer team-building events

Yearly salary review

Please get in touch to hear more!

.(url removed)

INDCP