Pre-Litigation Credit Hire Team Leader

Davies; Bolton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading legal firm in Bolton is seeking a Pre-Litigation Credit Hire Team Leader to manage a team of credit hire handlers. The role involves developing team members, ensuring operational performance aligns with client KPIs, and fostering a motivational environment. Applicants should have management experience in credit hire claims, excellent communication skills, and the ability to perform under pressure. This full-time role offers a comprehensive benefits package including private medical insurance and generous holiday leave.

Benefits

Davies Incentive Plan

25 days holiday per year

Private Medical Insurance (Bupa)

Employee Volunteering Programme

Cycle to Work Scheme

Qualifications

• Understanding of credit hire claims management.
• Ability to produce and interpret team performance reports.
• Provide constructive feedback for continuous improvement.

Responsibilities

• Accountable for the operational performance of the team.
• Monitor caseloads and team member capacity.
• Maximise personal development through identifying training needs.
• Ensure compliance with SRA Standards and Regulations.

Skills

Management experience of credit hire claims

High performance in KPI driven environments

Excellent communication skills

Ability to influence others

Calm under pressure

Job description

Pre-Litigation Credit Hire Team Leader

Application Deadline: 13 October 2025

Department: Legal

Employment Type: Permanent - Full Time

Location: Bolton

Description

This role offers an excellent opportunity lead an incredible team of credit hire handlers from a tactical and strategic point.

The main purpose of the Team Leader is to encourage, mentor and develop all members of the team technically to enable them to achieve their maximum potential. To lead the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while delivering against KPI’s and targets with a view to continuously improving the quality of the teams work.

This is a fantastic opportunity to become part of an incredible team and have an input in to our strategies and assist in developing them from a tactical perspective.

Key Responsibilities

• Being accountable for the operational performance of a team, with targets aligned to;
• Individual handler productivity
• Attainment of client KPIs including SLA management and indemnity spend
• Robust control of internal billing procedures
• Authority based technical supervision of credit hire arguments
• Being effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basis
• Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning
• Maximising the personal development of team members, identifying training needs and creation of succession planning
• Providing an ‘environment’ where team members feel motivated and deliver excellence
• Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators
• Ensuring the adherence to strategies of claims handling by individual claimant firms and CHOs. This will include providing feedback to the Business Unit Director & Tactical Director to articulate challenges faced and relevant successes.
• Managing team members according to the firm’s policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.
• Effectively deal with complaints through agreed handling processes.
• Speaking with clients and developing relationships with key stakeholders.
• To ensure compliance with the SRA Standards and Regulations
• Adhere to the Keoghs Values

Working Hours

35 hours per week working 9am-5pm Monday to Friday with 1 hour for lunch.

Skills, Knowledge and Expertise

• Has an understanding and/or previous management experience of credit hire claims
• A track record of high performance in KPI driven environments
• Ability to produce and interpret performance reports of the team and its individual members
• Excellent listening and verbal communication skills
• Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc
• Ability to influence others
• Ability to remain calm under pressure
• Ability to take constructive feedback and set personal goals for continuous improvement
• Ability to remain fair and objective at all times

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation