Pre Lit Credit Hire Validation File Handler

Keoghs; Birmingham; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (+3?)

Simply Health Care Cash Plan

WeCare – 24/7 online GP, mental health

Death In Service – after 1 year

Pension Contribution 5% / 3%

Employee Resource Groups

Cycle to Work Scheme

Tech Scheme

Job summary

Keoghs in Birmingham is recruiting a File Handler to investigate credit hire claims up to £25,000. You will perform complex, technical investigations and help repudiating claims under the guidance of our team.

The role requires at least 12 months’ exposure to credit hire and strong IT skills with Word and Outlook; a Case Management System experience is preferred. It is a hybrid position with office and home working.

Qualifications

• Education: at least 3 GCSEs or equivalent; degree preferable.
• Experience in a credit hire environment is essential.
• Able to plan and prioritise workloads; follow work processes and strategy.

Responsibilities

• Investigate credit hire claims up to £25,000.
• Carry out complex & technical investigations on claims.
• Demonstrate good listening and verbal communication; negotiate when needed.
• Follow processes and stay aligned with the Strategy.

Skills

Excellent communication

Planning & prioritising

IT literacy

Case Management System

Credit hire experience

Decision making under pressure

Education

GCSEs or equivalent

Degree preferred

Tools

Word

Outlook

Case Management System

Job description

Description

This role offers an excellent opportunity to work within a team of credit hire validation specialists to investigate credit hire claims. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a variety of organisations which may have been flagged by our intelligence team. These claims will be up to £25,000 in value.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

Key Accountabilities

• Education - at least 3 GCSEs or equivalent are essential and a degree is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to Strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions and remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Experience of credit hire is essential.

The applicant would be expected to have been working in an environment where they have been exposed to credit hire cases for at least 12 months.

Technical knowledge to be developed

• Understanding of Pre Proceedings Credit Hire
• The life cycle of a file
• Knowledge of common law and litigation principles
• An understanding of costs and protective offers
• How to prepare a case for litigation

Personal Development

• This role offers an opportunity to develop a range of skills under supervision.
• Further career progression will depend on the File Handler aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work.
• In addition opportunities occur for those with leadership potential to move into deputy and then team leader roles.

Competencies

• Effective Communication
• Prioritising and Organising
• Client Skills
• Adaptability
• People Skills
• Commercial Awareness
• Drive to Succeed

Working Hours

Monday-Friday 9am-5pm with 1 hour unpaid for lunch. This role is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• Experience in a role within a credit hire environment is essential
• Demonstrate sound understanding of learning and development best practice
• Experience in using MI and data analysis to identify trends, formulate action plans and deliver

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;

Values

• We are connected
• We are dynamic
• We are innovative
• We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation

Application Deadline: 25 August 2026

Department: Legal

Location: Birmingham