Pre Lit Credit Hire Validation File Handler

Davies Group; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (increases)

Simply Health Care Cash Plan

Death In Service

Pension Contribution 5% Employee / 3%

Employee Resource Groups

Job summary

Davies Group is seeking a File Handler to join a team of credit hire validation specialists. You will conduct complex investigations on claims from various organisations and work toward repudiating unsuitable claims up to £25,000 in value.

We value initiative, planning, and strong communication. The role requires exposure to credit hire environments and proficient IT skills, including Word and Outlook, plus a case management system.

Qualifications

• Minimum 3 GCSEs or equivalent; a degree preferable.
• Experience in credit hire is essential.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Strong telephone negotiation skills.
• Follow work processes and strategy; act with tact.
• Calm under pressure with sound decision-making.
• Good IT skills with Word, Outlook and case management system experience.

Responsibilities

• Investigate credit hire claims with complex and technical analysis.
• Carry out investigations on claims submitted from various organisations.
• Identify fraudulent or repudiatable claims up to £25,000 in value.
• Prepare cases for litigation and support strategy execution.

Skills

Credit hire experience

Communication skills

Plan and prioritise workloads

IT skills (Word/Outlook)

Decision making under pressure

Negotiation skills

Active listening

Education

GCSEs (3+)

Degree preferable

Tools

Case Management System

MS Word

Outlook

Job description

This role offers an excellent opportunity to work within a team of credit hire validation specialists to investigate credit hire claims. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a variety of organisations which may have been flagged by our intelligence team. These claims will be up to £25,000 in value. This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

• Education - at least 3 GCSEs or equivalent are essential and a degree is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to Strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions and remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Experience of credit hire is essential.

The applicant would be expected to have been working in an environment where they have been exposed to credit hire cases for at least 12 months.

Technical knowledge to be developed:

• Understanding of Pre Proceedings Credit Hire
• The life cycle of a file
• Knowledge of common law and litigation principles
• An understanding of costs and protective offers
• How to prepare a case for litigation, Effective Communication
• Prioritising and Organising
• Client Skills
• Adaptability
• People Skills
• Commercial Awareness
• Drive to Succeed, Experience in a role within a credit hire environment is essential
• Demonstrate sound understanding of learning and development best practice

Experience in using MI and data analysis to identify trends, formulate action plans and deliver.

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;

Values

• We are connected
• We are dynamic
• We are innovative
• We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service - after 1 years' service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• after successfully completing probation