CRO Executive

Carnival; Southampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the holiday sector is seeking a Pre-Cruise Optimisation Executive to enhance guest experiences and optimise digital solutions. This role involves A/B testing, CRO, and collaboration with senior teams to drive digital growth and deliver exceptional results. Join us to contribute to a mission of holiday happiness and innovation.

Benefits

Employee Discounted Cruising

Minimum 25 days leave and bank holiday allowance

Recognition scheme with prizes

Extensive learning and development opportunities

Health Cash Plan and health assessment

Life Assurance

Parental and adoption leave

Contributory Pension scheme

Onsite restaurant services

Qualifications

• Strong background in A/B testing and personalisation.
• Experience with conversion rate optimisation tools.
• Familiarity with UX/UI auditing practices.

Responsibilities

• Coordinate and support A/B tests and personalisation across digital platforms.
• Utilise optimisation tools to drive conversion activities.
• Conduct regular audits of user journeys to enhance experience.

Skills

A/B Testing

Conversion Rate Optimisation

Digital Campaign Coordination

UX/UI Auditing

Job description

In our continuous journey of growth and innovation at Carnival UK, we are seeking a Pre-Cruise Optimisation Executive to bring fresh insights and expertise to our technology department. This pivotal role will involve:

Role Description:

Carnival UK is building an industry-leading Digital function dedicated to crafting exceptional experiences that delight our guests, fulfil our promise of holiday happiness, whilst driving substantial revenue growth. Our mission is to constantly transform the guest experience through innovative digital solutions, fostering a culture of innovation, agility, and curiosity. We want to empower our teams to deliver exceptional results, and the Executive, Pre-Cruise Optimisation will play an important role in shaping the way we do this.

Reporting to the UX/UI & Digital Design Manager, the Optimisation Executive supports in delivering the CRO, personalisation & UX roadmap for Pre-Cruise. Working closely with our Senior Executives, CRO, you will co-ordinate and support A/B and Personalisation tests, alongside campaign enhancements, across the pre-cruise digital estate.

You are responsible for supporting the day-to-day co-ordination of our CRO and testing agency. You will work with the UX and digital team to ensure that brand standards are maintained.

You will constantly aim to support the team through regular CRO and UX audits. In addition, supporting our on-site survey user feedback to measure NPS and future UX/UI test candidates to feedback to the team.

Accountabilities:

• Utilise optimisation tools to run conversion driving activity, contributing to digital delivery targets.
• Collaborate with the senior execs, taking pre-cruise AB tests and personalisation ideas to brief into the CRO agency – ensuring all AB tests are built to brief and capture all style requirements before deploying.
• Support reporting of pre-cruise AB test results with the senior execs.
• Ensure that all website activity is customer-focused and adheres to usability best practice.
• Support the review and feedback on new feature designs as proposed by the Product Teams across all platforms.
• Support the wider team to deliver campaigns to tight deadlines and ensure website activity is aligned with other parts of the business wherever possible.
• Support pre-cruise by auditing user journeys and conversion paths.

Proven Behaviours:

• Speaks up - Speaks the truth, shares ideas and raises concerns
• Respects & Protects - Respects different perspectives and follows procedures to protect others, the environment and safeguard CUK’s reputation
• Improves - Works together with others and keeps up to date with rules and protocols
• Communicates - Is open, trustworthy and speaks honestly and with clarity
• Listens & Learns - Learns from experience & others, looks to continuously develop
• Empowers - Shows energy and enthusiasm, supports others and shares ownership of tasks
  
  

This role is positioned at CUK Level 10 level within our organisation and is available on a full-time, fixed term basis for 6 months. We offer hybrid work including up to two days from home.

Who We Are

Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

What You'll Bring

Your unique background and skills are what will make you stand out. We're looking for:

• A/B Testing & Personalisation– Coordinating and supporting A/B and personalisation tests across digital platforms.
• Conversion Rate Optimisation (CRO)– Using optimisation tools to drive conversion and support digital delivery targets.
• UX/UI Auditing– Conducting regular audits of user journeys and conversion paths to enhance user experience.
• Digital Campaign Coordination– Supporting the delivery and alignment of digital campaigns with business objectives.

About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:

• Openness and Honesty– You communicate clearly, speak the truth, and share ideas and concerns constructively.
• Collaboration and Support– You work well with others, show enthusiasm, and share ownership of tasks.
• Continuous Learning– You learn from experience and others, always looking to develop and improve.
• Respect and Responsibility– You respect different perspectives and follow procedures to protect people, the environment, and the company’s reputation.

Application Guidance

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about technology and looking for an opportunity to grow, we’d love to hear from you. Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Why Join Us?

Working with us means more than just a role in technology. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney .

#LI-Hybrid

#Job Functions: Information Technology; Marketing; Other

#LI-BA1