Pre- Authorisation Case Manager

International Medical Group; Cardiff; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A global leader in medical insurance is seeking a Health Preauthorisation Case Manager to join their team in Cardiff. The role includes managing preauthorisation requests and providing excellent customer support. Competitive salary of £25,000 – £27,000 with hybrid work options. Ideal candidates will have strong communication and organizational skills, and experience in medical insurance is preferred. Join a dynamic team where you can make a real impact.

Benefits

Hybrid Working Options

Competitive Salary

Internal Promotions & Career Growth

Diverse & Inclusive Workforce

Birthday Day Off

Christmas Eve Off

22 Days Leave + 9 Bank Holidays

Summer & Christmas Parties

Surprise Rewards

Employee of the Month/Year Awards

2 Volunteer Days Annually

Qualifications

• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office 365 and general office procedures.
• Organised, proactive, and calm under pressure.

Responsibilities

• Manage preauthorisation requests from start to finish.
• Liaise with members, providers, and underwriters.
• Deliver empathetic, efficient service across all channels.
• Monitor ongoing cases and escalate complex issues.
• Support members in using our online portal.

Skills

Attention to detail

Customer service skills

Communication skills

Organizational skills

Proficiency in Microsoft Office 365

Job description

Join a Global Leader in Medical Insurance

Become Our NewHealth Preauthorisation Case Managerat IMG!

AtIMG, we’re proud to be pioneers in international medical insurance—supporting travellers, expats, businesses, and adventure-seekers across the globe. Now, we’re looking for a passionate and detail-drivenHealth Preauthorisation Case Managerto join our growing team and make a real impact.

Location:Cardiff Office (Remote & Hybrid Options Available)
Contract Type:Full-Time, Permanent
Salary:£25,00 – £27,000 (Based on Experience)

Why You’ll Love Working With Us

As aPreauthorisation Case Manager, you’ll be at the heart of our operations—ensuring our members receive timely, accurate, and compassionate support when they need medical treatment. You’ll collaborate with our Medical and Claims teams, handle global queries, and deliver world-class service across phone, email, and digital platforms.

This is a dynamic, front-line role where your professionalism and empathy will shine. If you thrive in fast-paced environments and love helping people, this is your chance to make a difference.

What Your Day Might Look Like

• Manage preauthorisation requests from start to finish—assessing eligibility, confirming benefits, and coordinating care.
• Liaise with members, providers, and underwriters to ensure smooth communication and accurate documentation.
• Deliver empathetic, efficient service across all channels.
• Monitor ongoing cases and escalate complex issues to the Medical Team or leadership.
• Support members in using our online portal and guide them through their claims journey.
• Collaborate with our provider network to contain costs and optimise care.

What We’re Looking For

Essential Skills:

• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office 365 and general office procedures.
• Organised, proactive, and calm under pressure.

Preferred Skills:

• Experience in medical insurance, claims, preauthorisation, or underwriting.
• Language skills (especially German or Spanish) are a plus!

What We Offer

• Hybrid Working Options
• Competitive Salary(£25,000 – £27,000 DOE)
• Internal Promotions & Career Growth
• Diverse & Inclusive Workforce
• Birthday Day Off + Christmas Eve Off
• 22 Days Leave + 9 Bank Holidays (rising to 30 days)
• Summer & Christmas Parties
• Surprise Rewards(Think Beyoncé tickets!)
• Employee of the Month/Year Awards
• 2 Volunteer Days Annually

Ready to Launch Your Career?

Whether you're starting out or stepping up, IMG is where careers take off. We’ll support your growth with expert training, a collaborative team, and opportunities to shine.

Apply nowand be part of something bigger.

At IMG, peace of mind is our global standard—and you could be part of delivering it.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.