PRADA Group IT Specialist, London

PradaGroup; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion brand in London is seeking an IT Specialist to support the management of the IT department and maintain the IT infrastructure for Northern Europe. Responsibilities include project planning, technical support for various software applications, troubleshooting hardware, and ensuring compliance with group guidelines. Ideal candidates will have completed IT training and possess strong communication skills. This is a full-time, on-site role.

Qualifications

• Ability to support IT requests in the head office.
• Experience with remote analysis and troubleshooting.
• Willingness to travel.

Responsibilities

• Participate in planning IT projects with various departments.
• Control the IT ticketing system.
• Install and troubleshoot PCs, peripherals, and mobile devices.

Skills

IT management

Communication skills

User training

Microsoft Office

XStore

Troubleshooting

Flexibility

Education

Completed training as an IT specialist

Studies in IT management or computer science

Tools

SAP (end-user support)

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

Job Purpose

We are looking for an IT Specialist for our Head Office in London. As an IT Specialist, you will support the management of the IT department and maintenance of the IT infrastructure in Northern Europe.

This is a full-time, on-site role based in our London Head Office.

Responsibilities

• Participation in the planning of IT projects in cooperation with the different departments.
• Support for IT requests in the head office of Northern Europe, as well as control of the IT ticketing system.
• Support for IT hardware and custom software.
• Administration and monitoring of hardware, software and peripherals.
• Technical support for various software applications and hardware systems.
• Installation, troubleshooting and operation of PCs, peripherals and mobile devices in the stores and head office.
• Ensuring compliance with group guidelines for all IT systems.
• Creating documentation and conducting user training.

Knowledge and Skills

Completed training as an IT specialist, studies in IT management, computer science or information management.

Preferably experience gained from a retail organization.

Contact skills, communication skills and the ability to train users.

Experience with remote analysis and troubleshooting.

Profound knowledge of Microsoft Office applications and XStore.

Extensive expertise in hardware and the operation of clients in network environments.

Reliable, independent and systematic way of working.

Willingness to travel and flexibility.

Basic knowledge of SAP (end-user support) is desirable.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.