Prada Client Advisor WRTW, Selfridges

PRADA; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

As a Client Advisor at Prada, you will ensure a memorable luxury customer experience, achieving sales targets and fostering relationships. This role requires knowledge of luxury brands, excellent interpersonal skills, and a commitment to delivering top-notch service in a team-oriented environment.

Qualifications

• Experience in luxury or premium brands.
• Fluency in English.
• Ability to build long-lasting client relationships.

Responsibilities

• Create a welcoming environment and provide excellent customer service.
• Exceed sales targets and maximize store performance.
• Maintain knowledge of fashion trends and luxury products.

Skills

Communication

Interpersonal Skills

Luxury Customer Service

Client Relationship Management

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi. We are currently operating in more than 45 countries, embracing employees of more than 100 nationalities.

Joining our company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. The success of our company is driven by the talent and passion of our people, fostering their professional growth.

Job Purpose

As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador.

You convey and promote the brand philosophy and values to final clients, guiding them into the world of Prada.

You are accountable for achieving individual and team sales targets, acting proactively to ensure the best service and respond to customer needs both in-store and through our e-commerce channel.

Responsibilities

• Place the customer at the center, creating a welcoming environment and striving to meet their needs and requests, providing excellent service according to the "client journey ceremony";
• Exceed individual sales targets and maximize sales performance, contributing to the store's success;
• Achieve KPI goals, ensuring high-quality sales and customer service;
• Demonstrate excellent knowledge of products, Prada history, culture, and DNA;
• Capture customer data into the company CRM to maintain and develop relationships for personalized service and future opportunities;
• Embrace and promote the omnichannel mindset;
• Maintain an updated knowledge of luxury fashion trends and competitors to engage customers effectively;
• Resolve client complaints in collaboration with the line manager and client service team;
• Operate with care and respect for products;
• Utilize digital tools actively to enhance the luxury experience;
• Host and conduct customer appointments, both in person and virtually;
• Participate in daily store operations and maintain an organized stock room;
• Adhere to operational guidelines, stock procedures, security, cash activities, inventory, logistics, and reporting activities;
• Work as a team player, fostering open communication and a positive work environment, embracing diversity and inclusion values.

Knowledge and Skills

• Experience in luxury or premium brands;
• Understanding of luxury customer service;
• Ability to build long-lasting client relationships;
• Ability to work independently and in a team;
• Excellent communication and interpersonal skills;
• Fluency in English.