Prada Client Advisor Leather Goods, Selfridges

PRADA; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Join PRADA as a Client Advisor in London, where you'll ensure an extraordinary luxury customer experience. Your role involves building meaningful client relationships, achieving sales targets, and promoting the brand’s philosophy, all within a creative and inclusive team environment.

Qualifications

• Experience in luxury or premium brands is required.
• Fluency in English is mandatory.
• Ability to work both independently and as part of a team.

Responsibilities

• Deliver exceptional customer service according to the 'client journey'.
• Achieve sales targets and exceed KPIs.
• Maintain excellent product knowledge, including Prada’s history.

Skills

Client relationship building

Luxury customer service standards

Teamwork

Excellent communication

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and innovation. Our iconic brands include PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi. We operate in more than 45 countries with a diverse workforce of over 100 nationalities.

Joining Prada means working in a creative, international environment with teams motivated by curiosity and a pursuit of excellence. We value talent and passion, fostering professional growth for our employees.

Job Purpose

As a Prada Client Advisor, you will ensure an extraordinary luxury customer experience, placing the client at the center, understanding their needs, and building meaningful relationships. You will serve as a Brand Ambassador, conveying Prada's philosophy and values, and guiding clients through the brand experience.

You will be responsible for achieving individual and team sales targets, providing excellent service both in-store and online, and promoting the brand's image and products.

Responsibilities

• Create a welcoming environment focused on customer needs, delivering exceptional service according to the "client journey".
• Exceed sales targets and KPIs, contributing to the store's success.
• Maintain excellent product knowledge, including Prada’s history, culture, and DNA.
• Use the CRM system to connect with clients, build relationships, and identify future opportunities.
• Promote an omnichannel approach to sales and customer engagement.
• Stay informed about fashion trends and competitors to provide informed advice to clients.
• Handle client complaints effectively in coordination with management and customer service teams.
• Operate with care and respect for products, adhering to operational procedures and security guidelines.
• Utilize digital tools to enhance the luxury experience.
• Conduct customer appointments in person or virtually.
• Collaborate with the back-of-house team to ensure smooth store operations and stock management.
• Follow company policies on operations, stock, security, and reporting.
• Work collaboratively with colleagues, fostering a positive, inclusive work environment.

Knowledge and Skills

• Experience in luxury or premium brands.
• Understanding of luxury customer service standards.
• Ability to build and maintain long-term client relationships.
• Teamwork and independent work capabilities.
• Excellent communication and interpersonal skills.
• Fluency in English.