PRADA Client Advisor, Bicester Village

Prada Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Prada Group as a Client Advisor in Bicester Village, where you will provide extraordinary customer experiences and foster strong relationships. This role demands a keen understanding of luxury retail and an ability to exceed sales targets while upholding the brand's reputation.

Qualifications

• Experience within a luxury or premium brand is essential.
• Fluency in English required.
• Ability to build long-lasting relationships with clients.

Responsibilities

• Deliver exceptional customer service by understanding client needs and promoting the brand.
• Achieve individual and team sales targets.
• Capture customer data into the CRM to maintain relationships.

Skills

Luxury customer service

Excellent communication

Interpersonal skills

Teamwork

Job description

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As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada.

You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
• Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;
• Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities;
• Embrace and promote the Omni Channel mindset;
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises;
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting;
• Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.

KNOWLEDGE AND SKILLS

Similar experience within a luxury or premium brand

Understanding of luxury customer service

Experience in building a long-lasting relationship with clients

Being able to work in a team as well as alone

Excellent communication and interpersonal skills

Fluency in English

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Retail Luxury Goods and Jewelry

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