PRADA Client Advisor (Arabic Speaker), Harrods

Prada; Camden Town; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury brand in Camden Town is seeking a Client Advisor to deliver an extraordinary shopping experience. You will foster customer relationships, exceed sales goals, and promote the brand values. The ideal candidate has prior luxury experience, excellent communication skills, and a passion for fashion. Join us to thrive in an inclusive environment focused on professional growth.

Qualifications

• Experience within a luxury or premium brand is required.
• Strong customer relationship building skills necessary.
• Proven ability to exceed sales targets.

Responsibilities

• Create a welcoming environment for customers.
• Exceed individual sales targets and contribute to store success.
• Utilize digital tools to offer an integrated luxury experience.
• Resolve client complaints and maintain product care.

Skills

Understanding of luxury customer service

Fluency in English

Excellent communication and interpersonal skills

Ability to work in a team as well as alone

Job description

As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final clients, guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as a proactive player in ensuring the best service and responding to the customer needs for both in-store and on e-commerce channels.

Responsibilities:

• Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with excellent service in accordance with the 'client journey ceremony';
• Be driven to exceed individual sales targets and maximize own sales performances, contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
• Demonstrate excellent knowledge of the products as well as Prada history, culture, and DNA;
• Capture customer data into the Company CRM to connect with the client, maintain and develop relationships, and offer a personalized approach and develop future opportunities;
• Embrace and promote the Omni Channel mindset;
• Build and maintain ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose of discussing them with customers and providing advice;
• Take ownership of resolving client complaints, liaising with the line manager and Client Service team when necessary;
• Operate with the highest level of care and respect for the products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Host and conduct customer appointments, either in-person or leveraging technology for virtual meetings;
• Work in synergy with the Back of House, participating in daily operations of the store and maintaining an organized stock room;
• Act in compliance with Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics, and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
• Work as a team player and partner with fellow colleagues, fostering open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.

Requirements:

• Similar experience within a luxury or premium brand;
• Understanding of luxury customer service;
• Experience in building long-lasting relationships with clients;
• Ability to work in a team as well as alone;
• Excellent communication and interpersonal skills;
• Fluency in English.

About Us:

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's, and Car Shoe brands and has employees of over 100 nationalities. Joining our Company means working in a creative and international environment with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people, leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.