Prada Beauty Activator Selfridges London (37.5 Hours)

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Beauty Activator to elevate the customer experience at their London location. In this dynamic role, you will engage with customers, share your beauty expertise, and drive sales through exceptional service. With comprehensive training and a commitment to personal development, you will have the opportunity to grow within the company. Join a forward-thinking team that values creativity and diversity, and be part of a journey that transforms beauty experiences for all. If you thrive on challenges and love making people feel amazing, this role is perfect for you.

Benefits

Competitive salary & commission scheme

Product allowances

Holiday entitlement

Mental health support

Financial advice

Prada beauty products

E-learning modules for personal development

Qualifications

• Passion for beauty and connecting with customers.
• Strong sales skills and exceptional customer experience focus.

Responsibilities

• Provide a unique Prada Beauty experience to customers.
• Act as a Brand Ambassador, demonstrating brand values.
• Generate sales and build customer loyalty.

Skills

Customer Engagement

Sales Techniques

Product Knowledge

Communication Skills

Digital Tools Proficiency

Job description

Job Description:

PRADA Beauty Activator – [Number of Hours] Hours

Selfridges London

In a world where stereotypes box people into standardized cases, new generations feel the vital need to open new perspectives.

Prada questions conventions by bringing to life fresh, functional, and avant-garde ideas to the world.

Free-thinking beauty ahead of its time, driven by tech and creativity that offers new possibilities for self-reinvention.

We are delighted to announce the arrival of Prada Beauty into the UK and Ireland this summer.

When you love your work and the people you work with, amazing things happen…

Freedom to go beyond, that is the beauty of L’Oréal.

Are you passionate about all things beauty? Do you love making people feel amazing? Then we would love to connect with you!

Role Objectives:

• Provide a meaningful & unexpected Prada Beauty Experience and elevate Prada Beauty Services to customers in Point of Exploration and Online to achieve sales targets and build customer loyalty.
• Act as a true Brand Ambassador (Grooming, Attitude, Tone of Voice), demonstrating PRADA brand values & engagement.
• Share your passion for beauty, product knowledge, and application techniques with customers.
• Demonstrate expert skincare, colour, or fragrance knowledge with proficiency in application techniques.
• Provide beauty/fragrance advice and consultation to create a memorable customer experience, leveraging brand storytelling & beauty tech tools.
• Build strong emotional bonds with customers through active listening and reading between the lines.
• Generate sales to meet targets by applying brand selling methods, maximizing opportunities through cross-selling and link-selling.
• Capture customer data for loyalty purposes in compliance with data regulations.
• Stay updated on beauty trends and competition, both offline and online.
• Upskill continuously to adapt to the evolving luxury, beauty, and retail industry.

Your Profile:

• You love sharing your passion for beauty and connecting with people, guiding them on their journey of self-discovery and self-reinvention.
• You thrive on sales challenges and creating exceptional customer experiences.
• You pride yourself on building genuine relationships by offering personal and trustworthy advice.
• You are enthusiastic about engaging with customers face-to-face or online.
• You are open-minded, flexible, and eager to learn new things.
• You are comfortable with digital tools.

Your KPIs:

• Customer satisfaction: NPS/Customer Experience Score
• Sell-out targets
• Productivity metrics: IPT/AUS/Conversion rate/Daily transactions
• Data capture of new and updated customers
• Beauty Tech Services: number of services per day, WOB, data capture
• Human connection: empathy, adaptive selling, active listening
• Proficiency in data tools, brand & category knowledge, service orientation, camera-facing interactions
• Engagement with purpose: group & brand engagement

Training & Benefits:

Your induction will be face-to-face with the Prada education manager, including specialized training in the Prada Brand, retail skills, cosmetics, skincare, and fragrance. This will be followed by a comprehensive training journey combining face-to-face sessions, digital e-learning, and live sessions to support your success.

You will wear a Prada Beauty suit and accessories, receive Prada beauty products, and have access to e-learning modules for personal development. We support your growth from Prada Beauty Activator to Expert Prada Beauty Activator, Business Manager, or other roles.

Benefits include a competitive salary & commission scheme, product allowances, holiday entitlement, and additional support for mental health and financial advice.

Commitment to Diversity:

At L’Oréal, we are committed to creating a diverse, equitable, and inclusive environment. We value contributions from everyone regardless of race, religion, gender identity, sexual orientation, or other protected statuses. We believe that our differences enhance our creativity and success.