Practice Support Executive 12-month FTC

Norton Rose Fulbright LLP; City Of London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Norton Rose Fulbright LLP is seeking a highly motivated Practice Support Executive to join Corporate Team 9 (CT9) on a 12-month fixed term contract. The role provides direct support to five Partners and collaborates across the CT9 PSE team to support around 40 fee earners in a busy professional services environment.

A proactive, organised individual is essential to manage priorities and deliver high-quality support.

Qualifications

• Previous experience in a Practice Support Executive, administrative support or similar client-focused role.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident communicator, able to liaise with clients and senior stakeholders.
• Proactive and solutions-focused, able to work with minimal supervision.
• Excellent judgement and problem-solving skills in a busy environment.
• Strong stakeholder management and relationship-building across the business.
• Ability to stay calm and effective in a fast-paced setting.
• Familiarity with matter opening processes and engagement letter management.
• Billing experience including WIP management and billing queries.

Responsibilities

• Provide proactive day-to-day support to five Partners and the wider CT9 fee-earning team.
• Coordinate complex domestic and international travel arrangements across multiple jurisdictions.
• Manage busy diaries, scheduling across multiple time zones and resolving conflicts.
• Process expenses, invoices and other administrative tasks accurately.
• Manage matter openings end-to-end, including conflict checks and engagement letters.
• Act as a professional client-facing point of contact with clients and external stakeholders.
• Prepare, amend and proofread legal and business documents and presentations.
• Support billing processes, including reporting through Power BI and monitoring WIP.
• Assist with matter management, reporting and data tracking to support fee earners and Partners.
• Coordinate internal and external client meetings, events and business development activities.
• Collaborate with Business Services teams such as Finance and Compliance.
• Proactively identify issues, propose solutions and drive tasks to completion.

Skills

Organisational skills

Stakeholder management

Client-facing communication

Prior practice support experience

Diary & travel coordination

Problem solving

Billing awareness

Tools

Power BI

Job description

We are seeking a highly motivated Practice Support Executive to join Corporate Team 9 (CT9) on a 12-month fixed term contract. We welcome applications from candidates with previous support experience who are looking to further develop their skills within a busy and collaborative professional services environment. This role will provide direct support to five Partners while working collaboratively within the wider CT9 PSE team to deliver high-quality support to approximately 40 fee earners. The successful candidate will build strong relationships across the team and act as a trusted point of contact for Partners, fee earners, clients, Business Development and wider Business Services functions. This is a fast-paced and varied role requiring a confident individual who can manage competing priorities, anticipate needs and provide proactive solutions with minimal supervision or escalation. The successful candidate will be highly organised, solutions-focused, and comfortable operating in a busy professional services environment where priorities can change quickly. The ideal candidate will take pride in delivering exceptional support, demonstrate excellent judgement, and have the confidence to work independently whilst remaining a collaborative and supportive team player.

Key Responsibilities

• Provide proactive day-to-day support to five Partners and the wider CT9 fee-earning team.
• Coordinate complex domestic and international travel arrangements across multiple jurisdictions, including visas, itineraries and last-minute changes.
• Manage busy diaries, scheduling meetings across multiple time zones and resolving diary conflicts.
• Process expenses, invoices and other administrative tasks accurately and efficiently.
• Manage matter openings end-to-end, including conflict checks, engagement letters and ongoing matter administration.
• Act as a professional client-facing point of contact, liaising confidently with clients, PAs and other external stakeholders.
• Prepare, amend and proofread legal and business documents, presentations and correspondence.
• Support complex billing processes, including reporting through Power BI, monitoring WIP, processing disbursements and responding to billing queries.
• Assist with matter management, reporting and data tracking to support fee earners and Partners.
• Coordinate internal and external client meetings, events and business development activities.
• Build strong relationships with Business Services teams, including Finance, Business Development, Compliance, Document Production and Practice Support Administration.
• Proactively identify issues, recommend solutions and drive tasks through to completion with minimal supervision.

Essential

• Previous experience in a Practice Support Executive, administrative support or similar client-focused role within a professional services or corporate environment.
• Strong organisational skills with the ability to manage multiple priorities and deadlines while maintaining exceptional attention to detail.
• Confident communicator, able to liaise directly with clients and senior stakeholders in a professional and assured manner.
• Highly proactive and solutions-focused, with the ability to independently assess issues, identify options and implement practical solutions.
• Excellent judgement and problem-solving skills, including the ability to review complex information, identify gaps and take appropriate action.
• Strong stakeholder management skills and the ability to build trusted working relationships across all levels of the business.
• Ability to remain calm, resilient and effective in a fast-paced and often changing environment.
• Familiarity with matter opening processes, conflict checks, engagement letter management and matter lifecycle management.
• Billing experience, including WIP management, reporting, disbursements and responding to billing enquiries.
• Strong team ethic and willingness to collaborate with colleagues across support functions.
• Ability to work independently, prioritise effectively and operate with minimal supervision.

Desirable

• Previous experience within a law firm or legal professional services environment.
• Experience supporting Corporate, transactional, or other fast-paced fee-earning teams.
• Experience managing complex diaries and international travel arrangements across multiple time zones.
• Working knowledge of Power BI or similar reporting tools.
• Understanding of client relationship management and business development processes.
• Experience coordinating internal and external client events, meetings, or business development activities.
• An interest in continuous improvement and identifying more efficient ways of working.

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world's preeminent corporations and financial institutions. Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity. With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary.