Practice Support Administrator

Leeds Student Medical Practice; Leeds; Presencial; GBP 22 000 - 27 000; Tempo integral

Resumo da oferta

Leeds Student Medical Practice is seeking a dedicated on-site administrator/medical secretary to support reception, patient records, and clinical communications. The role involves registering new patients, scanning documents, and handling medical requests with care and accuracy.

The successful candidate will work across administration, reception, and medical secretary duties, providing a friendly, professional patient experience while adhering to NHS standards and practice protocols.

Qualificações

• Experience in health sector administration or transferable admin skills.
• Strong communication skills, both written and verbal.
• Proactive and capable of handling multiple tasks in a busy reception/secretarial setting.

Responsabilidades

• Acknowledging and registering new patient records.
• Sorting and date stamping all incoming patient mail.
• Scanning documents onto EMIS or clinical systems.
• Managing medical requests and responding to enquiries.
• Directing patients to the correct service and supporting reception duties.
• Carrying out administration and secretarial tasks as delegated by supervisor.

Conhecimentos

Telephone etiquette

Teamwork

Interpersonal skills

Ability to work under pressure

Formação académica

GCSE level

Administration Qualification

Descrição da oferta de emprego

PLEASE NOTE THIS ROLE IS FULLY ONSITE AND DOES NOT ATTRACT A SPONSORSHIP LICENCE

This role will broadly work across practice support areas which will include workflow, reception and medical secretaries to provide a positive and friendly professional image and patient experience.

• Interview date: Tuesday 3rd November 2026
• Interview location: On site, face to face

Main duties of the job

The main duties are detailed in the job description, including but not limited to:

• Administration
• Medical Secretary duties

LSMP are committed to creating adiverse and inclusive environment. We welcome applicants from diversebackgrounds, including race, disability, age, sex, gender identity, sexualorientation, religion and believe, marriage and civil partnership, pregnancyand maternity, and caring responsibility.

About us

Leeds Student Medical Practice strivesto provide inclusive, non-judgemental person-centred care to a diverse studentpopulation coming from the UK and around the world. Our ethos is grounded incompassion, accessibility, and equity, recognising the unique pressures andchallenges of student life.

The Practice clinical prioritiesinclude Sexual and Reproductive Health, Mental health and wellbeing, youngadult long-term condition diagnosis and management, and LGBTQIA+ Health. Thereis a strong focus on prevention, early intervention, and continuity of care.

We are seeking colleagues, bothclinical and non-clinical, who are willing to work with the needs of theregistered patients and are open to developing their skills in responding tothe clinical priorities. We are seeking colleagues who are empathetic, adaptable,and committed to delivering high-quality, holistic NHS care.

Job responsibilities

• Acknowledging new patient records
• Register new patient records
• To sort and date stamp all incoming patient related mail
• To scan documents onto the clinical systems
• To manage medical requests and respond accordingly
• Ensure correspondence is appropriately actioned when the clinician is not required to view it
• Be able to locate documents as need by the clinical and non-clinical user
• Carry out other administration related tasks as delegated by supervisor/manager

Job description

Job responsibilities

Patient Administration

• Acknowledging new patient records
• Register new patient records
• To sort and date stamp all incoming patient related mail
• To scan documents onto the clinical systems
• To manage medical requests and respond accordingly
• Ensure correspondence is appropriately actioned when the clinician is not required to view it
• Be able to locate documents as need by the clinical and non-clinical user
• Carry out other administration related tasks as delegated by supervisor/manager

Reception Duties

• Greeting and booking in patients for surgeries and clinics
• Dealing with patient enquiries efficiently and courteously
• Signposting patients to the correct service
• Initiating contact with and responding to requests from patients, team members, and external agencies
• Input data into patient's healthcare records as necessary
• Direct requests for information i.e., SARs, insurance and DVLA forms to the relevant team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Always maintain a clean tidy effective working area
• Support all clinical team's general tasks as requested
• To ensure that all visitors and telephone callers to the practice are greeted professionally
• To ensure all telephone calls are managed appropriately
• To ensure all e-requests are dealt with
• To ensure the flow of patients arriving at the reception desk for appoints, prescriptions, or queries
• To administer the e-consultation process

Administration Duties

• Ensuring specimens are ready for the daily courier driver
• To work in accordance with written protocols
• Scanning of documents onto the EMIS system
• Opening and distribution of practice post and ensuring outgoing post is documented in the post book
• Changing details on EMIS as required

Medical Secretary Duties

• To provide administrative support including typing referral letters, and arranging appointments with secondary care and follow up arrangements as required e.g., choose and book
• Dealing with patient notes, tasks, and screen messages from colleagues
• Dealing with all patients and their relatives/carers and external agencies in a caring and professional manner
• General secretarial duties
• Dealing with telephone enquiries to and from but not limited to the follow: patients, secretaries, and colleagues at hospitals and outside agencies
• Undertaking routine clinical administration duties and other tasks relevant to

Person Specification

Person Specification

• Clear polite telephone manner (E)
• Be computer literate and operate commonly used IT packages (E)
• Able to work as part of a team (E)
• Good interpersonal skills (E)
• Polite and confident (E)
• Flexible and cooperative (E)
• Sensitive and empathetic in distressing situations (E)
• Ability to work under pressure (E)

Qualifications

• Education to GCSE level or equivalent experience (E)
• Administration Qualification (D)

Experience

• Previous experience of administration in the health sector or be able to demonstrate transferable skills from other sectors (E)
• Good clear and confident communicator (E)
• Good standard of literacy (E)
• Ability to work under pressure and prioritise own workload (E)
• Experience working with the public (E)
• Experience of EMIS (D)

Interview

• Able to be interviewed on Tuesday 3rd November 2026.

Right to Work

• Have the right to work in the UK - we are unable to offer sponsorship for this position.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,852.60 a year(based on National Minimum Wage)