Practice Solutions Manager - Leeds HPA - 12 Month Contract

TN United Kingdom; Greater London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in eye care is seeking a Practice Solutions Manager to enhance market share and customer engagement. In this role, you'll collaborate with various teams to implement innovative strategies and drive growth through digital solutions. Your expertise in building relationships and understanding customer needs will be crucial in promoting the company's offerings and improving patient experiences. This role offers a competitive compensation package and opportunities for career growth in a dynamic and inclusive environment.

Benefits

Performance bonuses

Company car or allowance

Private healthcare

Pension contributions

Qualifications

• Experience in relationship-building and understanding customer needs.
• Business administration experience with optical training or on-the-job experience.

Responsibilities

• Drive growth of market share and customer engagement through value-adding services.
• Promote digital platform and enhance consumer journey to increase sales.

Skills

Relationship-building skills

Business administration

Optician or optometrist experience

Organizational skills

Communication skills

Commercial awareness

Creativity and agility

Education

Optical training

Business administration degree

Job description

Social network you want to login/join with:

col-narrow-left

Client:

G013 Alcon Eye Care UK Ltd Company

Location:

England, Remote, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

5c1185ec599b

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

Practice Solutions Manager – Vision Care – Leeds HPA

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Practice Solutions Manager, you will play a crucial role in driving the growth of Alcon's market share and CL penetration within the assigned top potential accounts through implementation of value-adding services, driving customer engagement including digital solutions, category growth events, and sell-out activities. The PSM delivers training, coordinates educational events in collaboration with the Professional Education team to enhance the skills of ECPs. The PSM is an experienced professional offering high-level commercial consultancy, providing technical advice from internal/external experts, and digital platform implementation expertise. In this role, a typical day will include:

• Partnering with Senior BDM and Account Lead/Decision Maker to achieve goals that deliver outstanding customer experience, drive patient engagement, and improve retention, thereby increasing market share and sales.
• Promoting Alcon's digital platform and encouraging new prescriptions/subscriptions to accelerate customer acquisition and consumer enrollment.
• Helping ECPs improve the consumer journey (awareness, practice efficiency, post-fitting support, subscriptions) to grow CL sales and market share.
• Planning fitting events to support patient journeys and enhance consumer experience with Alcon brands.
• Maximizing in-store visibility through POS materials and visual merchandising.
• Collaborating with the Professional Education team to coordinate educational curricula.
• Working locally with Senior Business Development Managers, Professional Education, and Marketing to create and implement practice support models.

Qualifications and qualities you should bring:

• Relationship-building skills and the ability to understand customer needs and challenge accordingly.
• Business administration experience with optical training or on-the-job experience.
• Experience as an optician or optometrist with commercial expertise.
• A motivated, driven individual capable of achieving goals and contributing to a high-performing team.
• Creativity and agility in finding solutions.
• Strong organizational and communication skills.
• Good commercial awareness and business acumen.
• Flexibility and adaptability.

How can you thrive at Alcon?

• Competitive compensation including performance bonuses, company car or allowance, private healthcare, and pension contributions.
• Opportunity to manage your workload and schedule while achieving targets.
• Collaborate with teammates to share best practices and learnings.
• Focus on career growth and development opportunities.