Practice Receptionist Administrator

As a receptionist working at Riverside Surgery you will be the first point of contact for the patients both on the phone and in the Practice.

You will be an integral part of the team, providing a wide range of reception and administrative duties whilst working closely with both the surgery team and external agencies.

Main duties of the job

You will be responsible for managing the practices appointment system, processing both telephone and in person requests and enquiries. You will answer incoming calls, directing patients to the appropriate services or clinicians.

The role will involve data entry including updating healthcare records, coding the clinical IT system, generating repeat prescriptions and registering new patients. The role also involves supporting the other administrative staff as well as the clinicians.

Job responsibilities

1. Processing incoming phone calls and dealing appropriately with patient queries and requests
2. Signposting patients to the most suitable service
3. Maintaining the practice booking system
4. Updating of patients health records including clinical filing and coding
5. Processing prescription requests
6. Maintain a tidy and organised reception area
7. Support other practice staff with general tasks and administrative duties
8. Complete the opening and closing of the Practice when required

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Maths and English (C or above)

Experience

• Experience of working with the general public
• Experience of working with the Emis system
• Flexible
• Ability to work under pressure
• The ability to be empathetic in distressing and upsetting situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.