Practice Receptionist/Administrator

Integrated Care System; Nottingham; On-site; GBP 22,000 - 27,000; Full time

Job summary

An integrated care system in Nottingham is seeking a full-time Receptionist/Administrator committed to delivering excellent patient care. The role involves managing reception duties, administrative tasks, and providing exceptional customer service in a busy healthcare environment. Candidates should possess relevant healthcare experience, GCSE qualifications, and familiarity with the SystmOne system, along with strong multi-tasking and time-management skills.

Qualifications

• Required experience in a healthcare setting.
• GCSE level education or equivalent qualifications.
• Administrative experience preferred.

Responsibilities

• Manage reception to ensure smooth clinic operations.
• Provide excellent customer service both over the phone and face-to-face.
• Perform various administrative duties as needed.

Skills

Customer service skills

Multi-tasking

Time management

Education

GCSE Mathematics and English

Tools

SystmOne

Job description

Welbeck Surgery is now looking to recruit an experienced, enthusiastic person to join our team as a Receptionist/Administrator. The available hours are full time (37.5), or this can be split into two part-time jobs. Flexibility with hours/days is possible.

This is an extremely busy role which requires hard work, the ability to multi-task, and a good sense of humour. You will need to be able to deal with multiple demands on your time, prioritize effectively, and provide excellent customer service while maintaining a professional appearance. Previous relevant experience is desirable but full training will be provided.

If we receive a high number of applications, we reserve the right to close the vacancy earlier than the stated deadline.

Main duties of the job

• Manage the reception desk to ensure clinics run smoothly and efficiently.
• Provide excellent customer service over the phone and face-to-face.
• Prioritize daily tasks to ensure timely completion.
• Greet and assist patients and visitors courteously and efficiently.
• Perform various administrative duties.
• Support workflow with appropriate coding.
• Attend team training and development sessions.

About us

Welbeck Surgery is a friendly practice committed to providing patient-centered care to our community of approximately 5,000 patients. We are a small, cohesive team that values a supportive working environment.

This role involves greeting, assisting, and directing patients, providing general support to the practice team, and performing administrative tasks to ensure smooth operations.

Job responsibilities

• Manage the reception desk to ensure smooth and efficient surgeries.
• Answer calls, take messages, and pass on information appropriately.
• Handle queries regarding repeat prescriptions following practice guidelines.
• Act as a point of contact for patients and facilitate communication between patients, doctors, and other healthcare professionals.
• Complete reception and administrative tasks as needed.
• Open and close the practice as required, ensuring readiness for sessions.
• Perform photocopying, scanning, and shredding as requested.
• Maintain confidentiality at all times.
• Be familiar with all practice procedures and policies, working according to protocols.
• Complete tasks assigned by managers or GPs.
• Perform system searches as requested.
• Maintain the waiting area and notice boards.
• Participate in team training and development.
• Assist with filing medical records and results.
• Attend protected learning sessions when required.
• Register patients according to practice policies.
• Take a lead in specialized areas as part of personal development.
• Provide flexible cover for staff sickness and leave.

Person Specification

Experience

• Experience with SystmOne
• Experience working in healthcare
• Administrative experience

Qualifications

• GCSE level education or equivalent
• GCSE Mathematics and English (C or above)

Disclosure and Barring Service Check

This post is subject to a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure application will be made to check for any criminal convictions.

Salary depends on experience and will be discussed during the interview.