Practice Receptionist

Horsefair Practice Group; Rugeley; On-site; GBP 18,000 - 22,000; Full time

Job summary

A healthcare practice in Rugeley is seeking a friendly and motivated Receptionist to join their team. The role involves being the first point of contact for patients and managing appointment bookings, alongside supporting clinicians with clerical duties. Candidates should have strong communication skills and a good working knowledge of Microsoft Word. Experience in a patient-facing role is desirable. The position is full-time in a busy, supportive environment.

Qualifications

• Good working knowledge of Microsoft Word.
• Experience in working in a patient-facing or client-facing environment.
• Ability to work as part of a strong team.

Responsibilities

• Handle the first point of contact for patients and visitors.
• Manage appointment bookings and changes.
• Provide clerical support to clinicians.

Skills

Strong communication skills

Microsoft Word

Empathy

Attention to detail

Team player

Education

GCSE in English and Maths or equivalent

Job description

We are seeking a friendly and motivated individual to join our Reception Team.

Strong communication skills and a good working knowledge of Microsoft Word are essential. Previous experience in a patient-facing or client-facing role is highly desirable.

The Horsefair practice group is a busy and often fast-paced environment, and we pride ourselves on being a supportive and welcoming team.

This position is for 1 full time post

If you would like to join our team and meet the criteria listed above, please submit an application for consideration. Please include as much detail as possible your qualifications, full employment history, and your reasons for applying.

Practice opening hours: Monday to Friday, 8:00 am to 6:30 pm.

Brief Summary of Role

To provide the first point of contact, via telephone and face to face, to patients and visitors to the Practice; directing them to the most appropriate service for their needs.

To undertake clerical duties as necessary and to enter relevant data onto the computer system.

To support clinicians during their surgeries; and liaise with all members of the Practice Team to ensure the efficient, effective provision of our General Practice Service

Main duties of the job

To greet patients and visitors in a friendly, approachable and empathetic manner. To listen to their requests and to direct them to the most appropriate Service.

To inform our patients of the varied services available to them at the Practice.

To book, cancel and re-arrange appointments as necessary.

To answer telephone enquiries promptly and professionally

To act as chaperone within a clinical consultation when requested

To undertake coding of clinical information and enter this on patients medical records.

To liaise with other agencies such as the ambulance service, hospital clinics, other practices and community services.

To open and distribute incoming post in line with practice procedure.

To be responsible for generating repeat prescriptions.

To be responsible for the management of patient records in line with practice procedures.

About us

The Horsefair Practice Group is teaching / training group of practices of over 21000 patients and deliver high quality care to our patients.

The Horsefair Practice Group runs 2 GP Practices:

*Sandy Lane Surgery, based at Sandy Lane Health Centre.

*The Horsefair Practice, with branches at Sandy Lane Health Centre; Armitage Surgery; Hillsprings Surgery.

If you are a Team Player and enjoy working as part of a strong Team we welcome your application for our vacancy.

Job responsibilities

Job Summary

To provide the first pointof contact to patients and other visitors to enable access to appropriateservices in a professional and courteous manner.

To undertake clerical dutiesas necessary and to enter relevant data onto the computer system. To provide support for clinicians to enablethe effective day to day running of the practice.

Staff may be asked to workflexibly in terms of the jobs that they do, the hours they work andoccasionally for business need the location from which they work.

Main Responsibilities

Reception

To ensure that patients and visitors aregreeted professionally and courteously and directed to the appropriateservices.

To deal with queries effectively andefficiently in line with practice procedures.

To book patients in with the mostappropriate clinician using guidance provided by management.

To be responsible for the appointmentdiary and appointment system by making, changing, and cancelling appointmentsas requested.

To answer telephone enquiries promptlyand professionally in line with practice procedures.

To be able to triage calls: signpostingpatients to relevant services or arranging appointments in surgery with therelevant clinician as appropriate.

To have a sound and up-to-date knowledgeof Local Care Pathways and local services, including the voluntary sector.

To be responsible for diverting andrestoring the telephone service

To act as chaperone within a clinicalconsultation when requested

To ensure that all general areas arekept tidy and presentable.

To ensure all literature and posterswithin the practice are up to date.

To respond appropriately in emergencysituations.

To understand the common needs andsafeguarding issues of vulnerable patient groups including elderly houseboundand those with long-term conditions.

Keeping a supply of Welcome Packs,Registration documentation and patient forms (Consent; Complaints; NHSExpenses Claims forms etc.) available.

Accepting, advising and checkingregistration documentation; that it meets practice and NHS Policyrequirements.

Keeping Waiting Room and Reception Desktidy at all times

Checking that patients arentunnecessarily waiting and ensuring that the Front Desk queue is at a minimumat busy times.

Job description

Job responsibilities

Job Summary

To provide the first pointof contact to patients and other visitors to enable access to appropriateservices in a professional and courteous manner.

To undertake clerical dutiesas necessary and to enter relevant data onto the computer system. To provide support for clinicians to enablethe effective day to day running of the practice.

Staff may be asked to workflexibly in terms of the jobs that they do, the hours they work andoccasionally for business need the location from which they work.

Main Responsibilities

Reception

To ensure that patients and visitors aregreeted professionally and courteously and directed to the appropriateservices.

To deal with queries effectively andefficiently in line with practice procedures.

To book patients in with the mostappropriate clinician using guidance provided by management.

To be responsible for the appointmentdiary and appointment system by making, changing, and cancelling appointmentsas requested.

To answer telephone enquiries promptlyand professionally in line with practice procedures.

To be able to triage calls: signpostingpatients to relevant services or arranging appointments in surgery with therelevant clinician as appropriate.

To have a sound and up-to-date knowledgeof Local Care Pathways and local services, including the voluntary sector.

To be responsible for diverting andrestoring the telephone service

To act as chaperone within a clinicalconsultation when requested

To ensure that all general areas arekept tidy and presentable.

To ensure all literature and posterswithin the practice are up to date.

To respond appropriately in emergencysituations.

To understand the common needs andsafeguarding issues of vulnerable patient groups including elderly houseboundand those with long-term conditions.

Keeping a supply of Welcome Packs,Registration documentation and patient forms (Consent; Complaints; NHSExpenses Claims forms etc.) available.

Accepting, advising and checkingregistration documentation; that it meets practice and NHS Policyrequirements.

Keeping Waiting Room and Reception Desktidy at all times

Checking that patients arentunnecessarily waiting and ensuring that the Front Desk queue is at a minimumat busy times.

Administration

To undertake general filing in a timelyand accurate manner.

Providing Welcome Packs to new patients

To undertake read coding of clinicalinformation and enter this on patients medical records.

To scan incoming patient informationonto the medical system.

To undertake photocopying/scanning in atimely and accurate manner.

To be responsible for liaising withother agencies such as the ambulance service, hospital clinics, otherpractices and community services.

To be responsible for opening and thedistribution of incoming post in line with practice procedure.

To provide clerical support as and whenrequired.

To be responsible for completing forms,letters and referrals as requested by practice staff.

To be responsible for the set up ofclinicians rooms ready for use.

To be responsible for generating repeatprescriptions.

To be responsible for the management ofpatient notes/Docman tasks in line with practice procedures.

To be responsible for the adequatesupply of stationery.

Computer/IT

To utilise medical software systems toenable the effective handling of patients and practice information andinformation supplied by other agencies.

To be responsible for reading and theaction emails on a daily basis.

To input data accurately onto patientrecords and software systems.

Registration of new patients and removalof deceased patients in accordance with current practice Policy

Understanding of QOF targets so actionsare performed in keeping with these targets, which will include datacollection and advising patients when reviews are overdue

Person Specification

Qualifications

• A good working knowledge of Microsoft Word.
• GCSE (or equivalent) in English and Maths
• Experience in working in a patient-facing or client-facing environment.
• The ability to work as part of a strong Team, within a busy, professional environment.
• You will be conscientious; flexible; empathetic; have attention to detail; and can apply a common sense approach.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.