Practice Nurse Team Lead/Manager

NHS; Chippenham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking an experienced Practice Nurse to manage the nursing team at its Chippenham location. The role focuses on providing high-quality patient care while promoting the development of nursing skills through supervision and effective team management. The ideal candidate will have a strong background in nursing and leadership, demonstrating excellent communication and interpersonal skills.

Qualifications

• Registered healthcare professional with NMC.
• Previous managerial experience is essential.
• Competent in clinical software applications.

Responsibilities

• Lead and mentor nursing team with focus on patient care.
• Ensure compliance with nursing guidelines and policies.
• Participate in planning and delivering person-centered care.

Skills

Excellent Communication

Leadership

Decision-making

Time management

Problem-solving

IT skills

Education

Registered healthcare professional with the NMC

Tools

TPP System One

Mjog

AccurX

QOF

Clarity Teamnet

Job description

Job summary

We are looking for an experienced Practice Nurse to take on the lead/manager role here at Hathaway.

The post holder will be required to work as a Practice Nurse, as well as promote health and manage long term conditions, with an interest in respiratory and hypertension.

It is hoped that you would develop the skills of the nursing team through clinical supervision, appraisal, and mentoring. Undertake staff reviews, team meetings, and effective inductions.

Plan, direct, and deliver high-quality person-centred care, whilst promoting and maintaining high nursing standards. Collaborate with the other members of the wider surgery team and PCN. Participate actively in the development of the Surgery.

Ensure compliance within all clinical documentation.

Participate in the long-term planning of patient care; directing and developing staff; collaborating with physicians and multidisciplinary professional staff; providing physical and psychological support for patients, friends, and families.

Main duties of the job

Primary Responsibilities

Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.

Maintains nursing guidelines by writing and updating policies and procedures.

Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Maintains nursing staff by recruiting, selecting, orienting, and training nurses and auxiliary staff.

Completes patient care requirements by scheduling and assigning nursing and staff.

Maintains nursing staff job results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.

Provides information to patients and health care team by answering questions and requests

About us

Hathaway Medical Centre looks after around 16000 patients care. We are part of Chippenham, Corsham and Box PCN.

We aim to provide our patients with the highest quality of healthcare and advice within the resources available to us.

Our patients will be treated with kindness, courtesy, and confidentiality at all times.

We are committed to continuing education and development for each member of the surgery team, and provide a stimulating and rewarding environment in which to work.

Details Date posted

29 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1658-25-0005

Job locations

Middlefield Road

Chippenham

Wiltshire

SN14 6GT

Job description Job responsibilities

Primary Responsibilities

• Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.
• Maintains nursing guidelines by writing and updating policies and procedures.
• Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Maintains nursing staff by recruiting, selecting, orienting, and training nurses and auxiliary staff.
• Completes patient care requirements by scheduling and assigning nursing and staff, following up on work results.
• Maintains nursing staff job results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.
• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.
• Promotes patient's independence by establishing patient care goals, teaching, and counselling patient, friends, and family and reinforcing their understanding of disease, medications, and self-care skills.
• Provides information to patients and health care team by answering questions and requests.
• Resolves patient needs by utilizing multidisciplinary team strategies.
• Maintains safe and clean working environment by designing and implementing procedures, rules, and regulations, calling for assistance from other health care professionals.
• Protects patients and employees by developing and interpreting infection-control policies and protocols, enforcing medication administration, storage procedures, and controlled substance regulations.
• Maintains patient confidence and protects operations by monitoring confidential information processing.
• Maintains documentation of patient care services by auditing patient and department records.
• Ensures operation of medical and administrative equipment by verifying emergency equipment availability; completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains nursing supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocations.
• Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
• Contributes to team effort by accomplishing related results as needed

• Secondary Responsibilities

  Be competent with Microsoft Word, Excel, E-Mail, TPP System One, Mjog, AccurX, QOF and Clarity Teamnet

  Responding to emails and telephone calls where appropriate.

  Develop and maintain effective communications at all levels throughout the surgery and outside agencies.

  Dealing with general enquiries from members of staff, patients, and the public in a polite and helpful manner.

  Train all staff in the use of the clinical software and applications we use

  Be proactive with respect to personal and professional development and become fully conversant with new developments affecting the role

  Be compliant with personal development when training needs have been identified in the surgery

  Attend appropriate training courses and develop knowledge and skills in relation to the post (the surgery is committed to providing training and development opportunities for every employee)

  Ensure confidentiality is always maintained

  Exercise a duty of care for personal health and safety at work and to other employees of the surgery.

  Have an awareness and understanding of the surgeries Policies and Procedures.

  Undertake any other duties appropriate to the grade, required by the Managers

  Be a professional role model

  Be responsible for the leadership of the nurse team as a team leader on a daily basis

  Ensure the team members are fully aware of their roles and responsibilities.

  Undertake appraisals and reviews on a regular basis

  Sign off Annual leave and ensure appropriate cover of the department is always maintained with the rota

  Attend team leaders meetings and support other team leaders in different departments within the surgery.

  Be responsible for Apprentices in your team, teaching and ensuring they reach their training potential

  Champion and lead quality improvement initiatives across your immediate team

Job description Job responsibilities

Primary Responsibilities

• Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.
• Maintains nursing guidelines by writing and updating policies and procedures.
• Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Maintains nursing staff by recruiting, selecting, orienting, and training nurses and auxiliary staff.
• Completes patient care requirements by scheduling and assigning nursing and staff, following up on work results.
• Maintains nursing staff job results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.
• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.
• Promotes patient's independence by establishing patient care goals, teaching, and counselling patient, friends, and family and reinforcing their understanding of disease, medications, and self-care skills.
• Provides information to patients and health care team by answering questions and requests.
• Resolves patient needs by utilizing multidisciplinary team strategies.
• Maintains safe and clean working environment by designing and implementing procedures, rules, and regulations, calling for assistance from other health care professionals.
• Protects patients and employees by developing and interpreting infection-control policies and protocols, enforcing medication administration, storage procedures, and controlled substance regulations.
• Maintains patient confidence and protects operations by monitoring confidential information processing.
• Maintains documentation of patient care services by auditing patient and department records.
• Ensures operation of medical and administrative equipment by verifying emergency equipment availability; completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains nursing supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocations.
• Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
• Contributes to team effort by accomplishing related results as needed

• Secondary Responsibilities

  Be competent with Microsoft Word, Excel, E-Mail, TPP System One, Mjog, AccurX, QOF and Clarity Teamnet

  Responding to emails and telephone calls where appropriate.

  Develop and maintain effective communications at all levels throughout the surgery and outside agencies.

  Dealing with general enquiries from members of staff, patients, and the public in a polite and helpful manner.

  Train all staff in the use of the clinical software and applications we use

  Be proactive with respect to personal and professional development and become fully conversant with new developments affecting the role

  Be compliant with personal development when training needs have been identified in the surgery

  Attend appropriate training courses and develop knowledge and skills in relation to the post (the surgery is committed to providing training and development opportunities for every employee)

  Ensure confidentiality is always maintained

  Exercise a duty of care for personal health and safety at work and to other employees of the surgery.

  Have an awareness and understanding of the surgeries Policies and Procedures.

  Undertake any other duties appropriate to the grade, required by the Managers

  Be a professional role model

  Be responsible for the leadership of the nurse team as a team leader on a daily basis

  Ensure the team members are fully aware of their roles and responsibilities.

  Undertake appraisals and reviews on a regular basis

  Sign off Annual leave and ensure appropriate cover of the department is always maintained with the rota

  Attend team leaders meetings and support other team leaders in different departments within the surgery.

  Be responsible for Apprentices in your team, teaching and ensuring they reach their training potential

  Champion and lead quality improvement initiatives across your immediate team

Person Specification Qualifications Essential

• Must be a qualified and registered healthcare professional with the NMC or other governing body.

Desirable

• Certification in clinical governance

Experience Essential

• Will have worked as a Nurse practitioner, Paramedic or RGN previously.
• Previous managerial experience

Desirable

• Previous managerial experience within a multi discipline setting

Skills and personal qualities Essential

• Excellent Communication and interpersonal skills
• Diplomacy and objectivity when dealing with patients
• Effective time management skill, including scheduling staff, shift patterns and arranging cover
• Flexible with excellent decision-making skills and the ability to multi-task effectively
• Leadership skills and the ability to provide support and guidance for team members.
• Excellent problem-solving skills
• Strong IT skills and knowledge of patient data management systems
• A commitment to patient focused care
• High professional standards
• Self -motivated, positive, and enthusiastic
• Team player
• Ability to prioritise own workload and work to tight deadlines when required
• Personal resilience: ability to cope with additional workloads to ensure the service continues and adaptable to changing demands.
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours

Person Specification Qualifications Essential

• Must be a qualified and registered healthcare professional with the NMC or other governing body.

Desirable

• Certification in clinical governance

Experience Essential

• Will have worked as a Nurse practitioner, Paramedic or RGN previously.
• Previous managerial experience

Desirable

• Previous managerial experience within a multi discipline setting

Skills and personal qualities Essential

• Excellent Communication and interpersonal skills
• Diplomacy and objectivity when dealing with patients
• Effective time management skill, including scheduling staff, shift patterns and arranging cover
• Flexible with excellent decision-making skills and the ability to multi-task effectively
• Leadership skills and the ability to provide support and guidance for team members.
• Excellent problem-solving skills
• Strong IT skills and knowledge of patient data management systems
• A commitment to patient focused care
• High professional standards
• Self -motivated, positive, and enthusiastic
• Team player
• Ability to prioritise own workload and work to tight deadlines when required
• Personal resilience: ability to cope with additional workloads to ensure the service continues and adaptable to changing demands.
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details Employer name

Hathaway Medical Centre

Address

Middlefield Road

Chippenham

Wiltshire

SN14 6GT

Employer's website

https://www.hathawaysurgery.co.uk/ (Opens in a new tab)

Employer details Employer name

Hathaway Medical Centre

Address

Middlefield Road

Chippenham

Wiltshire

SN14 6GT

Employer's website

https://www.hathawaysurgery.co.uk/ (Opens in a new tab)