Practice Manager / Trainee Practice Manager

Richmond Medical Group; Richmond; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare organization in Richmond seeks a Practice Manager or Trainee Practice Manager to assist the Business Manager in managing daily operations and strategic development. This role includes significant HR responsibilities such as recruitment, training, and compliance with employment laws. Ideal candidates should have strong organizational and leadership skills, alongside experience in a healthcare setting. This is a full-time role, with part-time options considered, offering a competitive opportunity in a supportive environment.

Qualifications

• Experience working in a GP practice or healthcare setting or demonstrable management/administrative experience.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the Business Manager in the operational and strategic management of the practice.
• Oversee HR functions including recruitment and training.
• Ensure compliance with employment law and NHS regulations.
• Manage day‑to‑day practice operations.

Skills

Organizational skills

Leadership skills

Communication skills

Interpersonal skills

HR management interest

Education

HR qualification (e.g. CIPD)

Experience in GP practice or healthcare

Job description

Practice Manager / Trainee Practice Manager

We are seeking an experienced Practice Manager or a motivated Trainee Practice Manager to work closely with the Business Manager in the day‑to‑day management and strategic development of the practice. This is an excellent opportunity for an established manager or an aspiring manager looking to develop their career within general practice. A special interest and/or qualification in Human Resources is highly desirable, as the role includes significant responsibility for staff management and workforce development.

This role requires working on site five days a week.

Job Title: Practice Manager / Trainee Practice Manager
Reporting to: Business Manager
Location: Richmond Medical Group
Contract: Permanent
Hours: Full time (part‑time considered)
Job Purpose: To support the Business Manager in the effective operational and strategic management of the GP practice, ensuring the delivery of high‑quality, safe, and efficient services. The post holder will have a particular focus on Human Resources, including workforce management, staff development and compliance with employment legislation.

Main duties of the job

• Support the Business Manager in the operational and strategic management of the practice.
• Oversee HR functions including recruitment, onboarding, staff contracts, appraisals, absence management, and performance processes.
• Ensure compliance with employment law, NHS regulations, and practice policies.
• Contribute to workforce planning, training, and staff wellbeing initiatives.
• Assist with practice policies, procedures and governance.
• Manage or support the management of day‑to‑day practice operations.
• Liaise with external organisations including PCN, ICB and other NHS bodies.
• Support service development and quality improvement initiatives.
• For trainee applicants, full training and support will be provided, with a structured development plan in place.

About us

Richmond Medical Group is a busy GP training practice with 17,500 patients and 50 staff. We are based in South West London and are a friendly, dedicated and highly collaborative practice committed to offering excellent patient care. Our team thrives on communication and teamwork, supporting everyone to develop and succeed.

Key responsibilities

Management and leadership

• Support the Business Manager in the overall management of the practice.
• Contribute to strategic planning and service development.
• Provide leadership and support to the administrative and non‑clinical team.
• Promote a positive, inclusive and professional working environment.

Human Resources (HR)

• Lead or support HR functions including recruitment, induction, contracts, appraisals and performance management.
• Manage sickness absence, annual leave and staff wellbeing in line with practice policies.
• Ensure compliance with employment law, NHS guidance and HR best practice.
• Maintain accurate staff records and HR documentation.
• Support training, development and workforce planning initiatives.

Operational management

• Oversee or support the day‑to‑day running of the practice.
• Ensure adequate staffing levels and effective rota management.
• Support the development, implementation and review of practice policies and procedures.
• Assist in managing complaints, significant events and incidents in line with practice policy.

Governance and compliance

• Support compliance with CQC regulations and NHS contractual requirements.
• Assist with audits, risk management and quality improvement activities.
• Ensure adherence to confidentiality, data protection and information governance standards.

Finance and resources

• Support the Business Manager with financial management tasks as required.
• Assist with contract monitoring, supplier liaison and value‑for‑money initiatives.
• Support the effective use of practice resources and premises.

Communication and liaison

• Act as a point of contact for staff, external stakeholders and partner organisations.
• Liaise with PCN, ICB and other NHS bodies as required.
• Support effective internal communication across the practice team.

Trainee Practice Manager development (where applicable)

• Undertake structured training and mentoring.
• Work towards agreed competencies and development milestones.
• Undertake relevant qualifications or courses as required.
• Gradually assume increased responsibility in line with development progress.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information. The post holder must respect patient confidentiality at all times and comply with data protection legislation.

Equality and diversity

The practice is committed to equality, diversity, and inclusion and expects all staff to promote these values in their work.

Person Specification

Experience working in a GP practice or healthcare setting or demonstrable management/administrative experience.

Qualifications

• Strong organisational and leadership skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with clinical and non‑clinical teams.
• Understanding of confidentiality and data protection requirements.
• Previous experience as a Practice Manager, Assistant Management, or similar role.
• HR qualification (e.g. CIPD) or strong interest in HR management.
• Knowledge of employment law and HR best practice.
• Experience of NHS systems and primary care operations.
• Willingness to undertake further training and development (for trainee applicants).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.