Practice Manager - Thirsk 24-Hour

Medivet; York and North Yorkshire; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a forward-thinking veterinary care provider as a Practice Manager, where you will lead a dedicated team in delivering exceptional care. This role offers the chance to shape the success of our Thirsk and Ripon practices, ensuring a positive impact on patients, clients, and team members. With a focus on growth and development, you will foster a supportive work environment while managing day-to-day operations. Enjoy a fulfilling career with opportunities for further education, a healthy work-life balance, and a range of attractive benefits. Be part of a community that values every interaction and strives to make a real difference.

Benefits

Health cash plan

Life Assurance

24-hour counselling access

33 days annual leave

Paid leave day

Interest-free Season Ticket Loan

Cycle to Work scheme

Discounts on products and services

Qualifications

• Experience in a veterinary, GP or dental practice setting is essential.
• Strong financial management and marketing skills are required.

Responsibilities

• Deliver exceptional client care and monitor client feedback.
• Manage practice rotas and ensure compliance with regulations.
• Promote the practice through community events.

Skills

Veterinary practice knowledge

Client care

Financial management

Resource planning

Team leadership

Analytical skills

Coaching skills

Microsoft Office proficiency

Tools

Microsoft Office

Job description

£30,000 - £35,000 per year

We have a Practice Manager opportunity responsible for supporting the non-clinical day-to-day running of our busy Thirsk 24-hour Hospital and our Ripon practice as well as managing and leading a team of Veterinary Surgeons, Nurses and support staff. As a Practice Manager, you will play a pivotal role in shaping the success and growth of these teams. You will have the opportunity to make a positive impact on the lives of our patients, clients, and team members, while ensuring a happy work environment and a healthy work-life balance for all staff. We encourage growth in all our staff and opportunities for further education and study are available.

Thirsk and Ripon have a very established team supported by our Branch Partner – Sarah who has celebrated her 11th year with the practices. Thirsk is a large purpose-built building and is an RCVS standard scheme accredited hospital and emergency service centre, as well as being an ISFM gold level accredited cat friendly practice. Ripon is a beautifully compact practice with its loyal client base at the centre of its core. This is the perfect opportunity to take the next step in your career by joining the growing Medivet community.

For more information contact [e-mail]

Key Benefits:

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 33 days’ annual leave (including Bank Holidays) rising to 38 with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities:

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.

In this role you will:

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
• Promote the practice externally through local community events and other avenues.

Your Skills and Experience:

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
• An understanding and appreciation of exceptional care and how this improves the client experience.
• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
• Experience of resource planning.
• Experienced in using coaching and influencing skills to get the best out of every colleague.
• Proficiency with computer systems, experience of using Microsoft Office.
• Good numeracy and analytical skills.
• Experience of managing and leading a team.

About Us:

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain. We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team. This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.