Practice Manager - Stevenage & Little Hadham

Grove Lodge Veterinary Group; Stevenage; On-site; GBP 30,000 - 38,000; Part time

Job summary

Join a leading veterinary care provider as a Practice Manager, working part-time across two clinics. You will be pivotal in operational management, team development, and client satisfaction, with substantial support and benefits available. Shape the future of veterinary care while making a positive impact on lives.

Benefits

Health cash plan

Life Assurance

24-hour counselling access

5 weeks annual leave

Interest-free Season Ticket Loan

Cycle to Work scheme

Discounts on products and services

Qualifications

• Experience in veterinary, GP, or dental practice settings.
• Knowledge of compliance and regulatory standards.
• Strong skills in driving commercial performance and resource planning.

Responsibilities

• Oversee day-to-day operations and team development.
• Maximise commercial performance with a focus on KPIs.
• Ensure compliance through audits and best practices.

Skills

Exceptional client care

Financial management

Team management

Analytical skills

Tools

Microsoft Office

Job description

We are seeking a Practice Manager to join us in an exciting new chapter!

This is a part time role based across our Stevenage and Little Hadham practices, working 25 hours per week.

As a Practice Manager, you will play a pivotal role in shaping the success and growth of the clinic. You’ll be responsible for the commercial management, taking on key leadership duties and overseeing the day-to-day operations and team development.

You will have the opportunity to make a positive impact on the lives of our patients, clients and colleagues while promoting a happy work environment and ensuring the smooth, efficient running of our busy clinics.

If you are a dynamic leader with a passion for excellence in veterinary care and practice management, we would love to hear from you.

Key Benefits

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
  
• Life Assurance 3 x salary.
  
• Access to 24-hour counselling by phone or in person should you feel you need support.
  
• 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service.
  
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
  
• Interest free Season Ticket Loan.
  
• Cycle to Work scheme.
  
• Discounts on Medivet products and services.
  

Role Accountabilities

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other - we really want to make a positive difference through every interaction we have.
In this role you will:

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
  
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
  
• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
  
• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
  
• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
  
• Promote the practice externally through local community events and other avenues.
  

Your Skills and Experience

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
  
• An understanding and appreciation of exceptional care and how this improves the client experience.
  
• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
  
• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
  
• Experience of resource planning.
  
• Experienced in using coaching and influencing skills to get the best out of every colleague.
  
• Proficiency with computer systems, experience of using Microsoft Office
  
• Good numeracy and analytical skills.
  
• Experience of managing and leading a team.
  

About Us

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.