Practice Manager - Spring Lodge Veterinary Group

IVC Evidensia; Witham; On-site; GBP 40,000; Full time

Job summary

A veterinary group is looking for a Practice Manager to support operations and foster team growth. This role involves managing daily activities and HR policies while ensuring client satisfaction. The ideal candidate should possess strong communication skills and be empathetic towards both animals and staff. Excellent benefits include a competitive salary of up to £40,000 and a supportive team environment.

Benefits

6.6 weeks annual leave

Private Medical Insurance

Enhanced family-friendly policies

Discounted gym membership

Learning and development opportunities

Qualifications

• Strong communication and organisational skills required.
• Ability to build relationships across all levels is essential.
• Confidence in operational systems and Excel is needed.
• Empathy, resilience, and solution-focused mindset preferred.

Responsibilities

• Oversee daily operations and ensure smooth workflows.
• Manage HR policies and employee relations effectively.
• Coordinate veterinary rota management.
• Support client relationships, handling feedback with professionalism.
• Ensure compliance with veterinary regulations and health standards.

Skills

Strong communication and organisational skills

People-oriented approach

Confidence with Excel

Empathy and resilience

Interest in animal welfare

Job description

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Join Our Team as a Practice Manager

Up to £40,000 DOE, with flexibility for the right candidate

We are looking for an enthusiastic and people-focused Practice Manager to support our leadership team and help drive the continued growth and excellence of our thriving veterinary group. This is an exciting opportunity to play a key role in shaping the future of our clinics while supporting a dedicated and compassionate team.

Role Details

Working alongside the Director of Practice, you will act as a vital link between our team members, clients, and business operations. You\'ll oversee daily practice management, inspire and support colleagues, and help ensure we continue delivering the highest standard of veterinary care.

• Overseeing day-to-day operations and ensuring smooth workflows across our sites
• Managing HR policies and processes, including employee relations
• Coordinating veterinary rota management
• Supporting client relationships by handling enquiries, feedback, and complaints with professionalism
• Ensuring compliance with veterinary regulations and health & safety standards
• Driving team engagement, fostering collaboration, and maintaining a positive workplace culture
• Assisting with operational challenges and implementing solutions to improve performance and client satisfaction

What We\'re Looking For

We would love to hear from you if you have:

• Strong communication and organisational skills
• A people-orientated approach, with the ability to build relationships across all levels
• Confidence with Excel and operational systems
• Empathy, resilience, and a solution-focused mindset
• A genuine interest in both animal welfare and team wellbeing
• Ideally, previous experience in the veterinary sector (though not essential for the right person)

Why Join Us?

At Spring Lodge Veterinary Group, you\'ll be part of a supportive and welcoming team culture where your contribution is truly valued. We offer:

• A chance to make a real difference in a respected local practice
• Excellent facilities and resources, including surgical and medical equipment at hospital standard
• A full-time rota based on 40 hours per week, Monday to Friday, with no weekend or out-of-hours work (flexibility available)
• A close-knit team with regular social events, wellbeing champions, and qualified mental health first aiders

Because Our People Matter

We recognise that our people are fundamental to the success of our business. Investing in our people, premises, and processes is at the heart of what we do. In addition to a competitive salary of up to £40,000 DOE, you will benefit from:

Work-Life Balance

• 6.6 weeks annual leave
• Increasing holiday allowance based on length of service
• Your birthday as a paid day off

Wellbeing

• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Private Medical Insurance
• Cycle to Work scheme
• Initiatives focused on employee wellbeing, including discounted gym membership
• Non-accidental injury support

Development

• Certificate support
• Learning and development opportunities via the IVC Evidensia Academy
• Access to Vetlexicon - our online encyclopaedia provider
• Infection Prevention and Control Programme
• Quality Improvement Programme

Additional

• Pawsome Benefits - reward gateway giving discounts and cashback with 100\'s of retailers
• Pension - 5% Employee/3% Employer
• Discounted staff pet care

Closing date for this role is Friday 26th September

Up to £40,000 DOE