Practice Manager - Operations & HR Manager

East Leicester Medical Practice; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A respected GP practice in Leicester is seeking an experienced Operations & HR Manager to lead day-to-day operations and workforce management. This role is vital for ensuring smooth patient services, compliance with HR processes, and enhancing overall patient experience. The ideal candidate will have proven management experience in HR and operations, strong knowledge of employment law, and excellent leadership skills, preferably within NHS or healthcare settings.

Qualifications

• Proven management experience in HR and operations, preferably within NHS or healthcare.
• Strong knowledge of employment law and HR best practice.
• Experience of managing change and service improvement.

Responsibilities

• Lead daily management of reception, admin and support teams.
• Manage HR functions: recruitment, induction, contracts, appraisals.
• Ensure compliance with CQC, safeguarding, health & safety.

Skills

Management experience in HR and operations

Strong knowledge of employment law

Excellent communication skills

Leadership skills

Organisational skills

Education

CIPD or equivalent HR qualification

Job description

Practice Manager - Operations & HR Manager

We are seeking aproactive and experienced Operations & HR Manager to lead our day-to-dayoperations and workforce management. This is a vital role ensuring the smoothrunning of patient services, HR processes, compliance, and the overall patientexperience.

Main duties of the job

Work effectively with thepractice management team including the Business Manager, to ensure smoothrunning of the practice and patient services.

Lead the daily management ofreception, admin and support teams.

Manage HR functions: recruitment,induction, contracts, appraisals, absence, wellbeing.

Oversee rotas, staff cover, locumrecruitment and leave management.

Ensure compliance with CQC,safeguarding, health & safety, infection control and mandatory training.

Lead operational delivery of QOFand IIF with clinicians and finance colleagues.

Drive service improvement,patient engagement, and complaints handling.

About us

We are a large,respected GP practice caring for nearly 13,000 patients with a dedicated teamof over 40 staff. We are a high achieving practice, with a strong and stablepartnership. As the lead practice in our teaching academy and a research activepractice, with close links to the University of Leicester and UniversityHospitals of Leicester, we are proud of our strong reputation in both teachingand research.

Job responsibilities

We are seeking a proactive and experienced Operations& HR Manager to lead our day-to-day operations and workforce management.This is a vital role ensuring the smooth running of patient services, HRprocesses, compliance, and the overall patient experience

Person Specification

Qualifications

• Proven management experience in HR and operations (preferably within NHS or healthcare).
• Strong knowledge of employment law and HR best practice.
• Experience of managing change and service improvement.
• Excellent communication, leadership, and organisational skills.
• Knowledge of NHS compliance frameworks (CQC, safeguarding, health & safety).
• CIPD or equivalent HR qualification.
• Experience in NHS primary care or wider healthcare management.
• Understanding of QOF, IIF, DES and LES requirements.
• Experience of leading workforce development and staff wellbeing initiatives.