Practice Manager II

Bassett Healthcare Network; Greater Manchester; On-site; USD 76,000 - 115,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to improving patient health and quality of life. As a Practice Manager II, you will play a crucial role in overseeing clinic operations, enhancing patient satisfaction, and fostering strong relationships among staff and providers. This position offers the opportunity to lead innovative initiatives, manage budgets, and ensure compliance with healthcare standards, all while working in a collaborative environment. If you're passionate about making a difference in healthcare and have a strong management background, this role is perfect for you.

Benefits

Paid time off

Insurance

Retirement plans

Qualifications

• Minimum 3 years of management experience required.
• Valid NYS Driver's License required.
• MGMA CMPE Certification preferred.

Responsibilities

• Oversee operations and manage metrics for clinic performance.
• Handle performance improvements, staff hiring, and scheduling.
• Ensure compliance with regulatory standards and lead accreditation.

Skills

People Management

Leadership

Relationship Building

Office Administration

Team Building

Computer Skills

Conflict Resolution

Critical Thinking

Accounting

Education

2-year/Associate Degree in business or healthcare

High School diploma or GED

4-year/Bachelor's Degree in business or healthcare

Master's Degree

Job description

The best thing about this role

Are you looking to make a difference by improving the health of our patients? Join an innovative, patient-focused culture dedicated to making a positive impact. We are committed to helping our community achieve optimal health and quality of life.

What you'll do

The Practice Manager II will oversee operations, foster excellent staff and provider relations, manage metrics and best practices, optimize revenue, and develop annual operating plans. Responsibilities include service expansion, program development, quality improvement, compliance enforcement, and systems development to enhance patient access and satisfaction, as well as staff and provider efficiency. The manager will handle performance improvements, staff hiring, scheduling, and development activities, participating in multidisciplinary teams to deliver subspecialty care across the Bassett Regional system and affiliated institutions. High-level duties include budget management, financial analysis, performance improvement, staff supervision, and acting as the primary backup in their supervisor’s absence. The manager will oversee employees within their cost centers/divisions.

• Develops and achieves objectives and strategies with the Administrative or Senior Director, focusing on Annual Operating Plan goals.
• Manages staffing and clinic operations, collaborating with the Nurse Manager.
• Identifies and forms teams/committees to meet performance targets including quality, safety, and efficiency.
• Monitors daily clinic performance standards for effective operations.
• Stays informed on trends in physician and clinic operations and recommends improvements.
• Implements corrective actions, reallocates resources, and modifies plans as needed.
• Develops and maintains staffing structures and operating procedures to meet service demands.
• Establishes intra and interdepartmental committees to support the Annual Operating Plan.
• Ensures unified efforts with department leadership to meet organizational goals.
• Maintains effective communication with staff and leadership to foster engagement and information flow.
• Collaborates with other departments to coordinate services and ensure seamless patient care.
• Builds positive relationships with management, physicians, and staff.
• Encourages innovative staff interactions and empowerment.
• Addresses patient concerns promptly and thoroughly.
• Participates in meetings and committees as needed.
• Assumes leadership responsibilities proactively and responsibly.
• Manages daily operations, including staffing, workflow, access, and service coordination.
• Oversees clerical support ensuring optimal clinic performance.
• Identifies and addresses systemic problems affecting satisfaction and efficiency.
• Collaborates on provider behavior issues with leadership.
• Maintains performance improvement standards aligned with departmental goals.
• Ensures compliance with regulatory standards (e.g., The Joint Commission, DOH).
• Leads accreditation and certification processes, developing action and work plans, and addressing gaps.
• Develops practice readiness plans, sharing best practices and readiness initiatives.
• Oversees quality improvement initiatives and regulatory compliance.
• Proactively manages safety risks and implements improvements.
• Uses tools like Press Ganey and Qualitick to assess and improve patient satisfaction, aiming for top decile scores.
• Creates and reports on patient satisfaction metrics and progress.
• Supports relationship-based care principles.
• Manages clinic and cost center responsibilities, including budgets ($5m-$10m) and staff FTEs (≥25.0 FTE, with ≥10.0 practitioner FTE).

What we need from you

Education:

• 2-year/Associate Degree in business or healthcare, or college coursework (experience may substitute education).
• High School diploma or GED preferred.
• 4-year/Bachelor's Degree in business or healthcare required, with experience as a substitute.
• Master's Degree preferred, with experience substitution possible.

Experience:

• Minimum 3 years of management experience required.

Licensure/Certifications:

• Valid NYS Driver's License required.
• MGMA CMPE Certification preferred.

Skills:

• People Management, Leadership, Relationship Building, Office Administration, Team Building, Computer Skills, Conflict Resolution, Critical Thinking, Accounting.

Physical Requirements:

• Sedentary work with occasional walking, lifting, and carrying.

Hazards:

• Occasional exposure to bodily fluids/bloodborne pathogens.

Travel:

• Occasional travel as needed.

Total Rewards

Our benefits include paid time off, insurance, retirement plans, and more. Benefits vary by location and position.

Pay Range

Salary ranges from $76,452.30 to $114,678.44 annually, based on experience, education, and qualifications.

We love the difference people bring

We are an equal opportunity employer, committed to diversity and inclusion in the workplace.