Practice Manager - Glasgow

Artemis Recruitment Consultants; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A well-established financial services firm in Glasgow is seeking an experienced Practice Manager. The role involves high-level technical support, client management, and team leadership in a hybrid work environment. Ideal candidates will have a strong background in administration within an IFA or investment firm, demonstrating excellent problem-solving and communication skills. This is an opportunity to work in a dynamic team and contribute to continuous improvement.

Qualifications

• Senior administration experience in an IFA firm or investment management.
• Experience managing workflow and client accounts.
• Knowledge of relevant regulations and client management systems.

Responsibilities

• Provide technical and administrative support to Advisers/Practice Manager.
• Manage complex client queries and ensure timely case completion.
• Train new/junior staff and manage holiday bookings.

Skills

Problem Solving

Communication

Attention to Detail

Time Management

Client Interaction

Tools

Salesforce

Microsoft Office

Job description

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We are working with a well-established IF Firm based in Glasgow that are looking to take on a new Practice Manager. We are looking for a candidate that is very experienced in a similar type of role, who is flexible and can effectively communicate with their team. You will need to have excellent problem solving skills and be able to prioritise your workload whilst working independently or part of the team.

This will be a hybrid working position and we are looking for candidates who have previous experience working within the Financial Services industry as either an administrator or team leader.

Responsibilities:

- Provide high level technical and administrative support to the Advisers/Practice Manager;
- Deal effectively with queries from clients and other parties through effective communication;
- Be the point of escalation for complex client queries, liaising with the respective adviser, clients and third parties as appropriate;
- Ensure Practice Support Specialists perform their key functions consistently and efficiently through effective people management skill and processes;
- Provide technical support and training to new/junior staff joining the practice;
- Manage holiday bookings for team members;
- Deal effectively with queries from clients and other parties through effective communication;
- Ensure that files are complete with all required client identification documentation and necessary application forms;
- Process applications accurately and record the required management information;
- Progress complex applications with product providers, advisers, clients, and other third parties to ensure that each case completes in a timely manner;

Knowledge, experience and skills:

- Senior administration experience of working within a IFA Firm or investment/wealth management environment practice;
- Experience of managing workflow, systems and procedures;
- Knowledge of relevant regulation and legislation.
- Experience of client management systems such as Salesforce.
- Experience of managing client accounts and relationships;
- Excellent face-to-face and telephone client interaction skills and ability to build rapport swiftly;
- Experience of Microsoft Office (Outlook, Word, PowerPoint, Excel);
- Strong attention to detail;
- Manages time effectively with the ability to multi-task;
- Keeps calm when faced with conflicting demands and handles these effectively;
- Demonstrates a positive attitude at all times;
- Works well on own tasks as well as on shared goals as part of a team;
- Open to change with a creative approach to problem solving.
- Professional and confident in dealing with people, working with total discretion at all times