Practice Manager - Buxton Medical Practice

Integrated Care System; Buxton; On-site; GBP 37,000 - 45,000; Full time

Job summary

A healthcare organization in Buxton is seeking an experienced Practice Manager to oversee operations at Buxton Medical Practice. The ideal candidate will ensure compliance with NHS regulations, manage finances, and lead a team dedicated to exceptional patient care. Offering a salary range of £37,338 to £44,962, this role promises an inclusive culture and numerous employee benefits, including generous annual leave and health plans.

Benefits

Generous Annual Leave: 25 days + 8 bank holidays

Health Cash Plan

NHS Pension Scheme

Employee Assistance Programme

Free Parking

Qualifications

• Experience in senior management role within a GP surgery or healthcare setting is a must.
• Deep understanding of NHS structures, primary care operations, and PCNs is required.
• Familiarity with ARRS roles and NHS contracts is advantageous.

Responsibilities

• Oversee daily operations ensuring compliance with NHS regulations.
• Manage finances, budgets, and NHS claims effectively.
• Collaborate with clinical and corporate teams to enhance service delivery.

Skills

Leadership

NHS knowledge

Financial management

Interpersonal skills

Communication

Education

GCSE Grades 4+ in English and Maths

Job description

Practice Manager - Buxton Medical Practice

Are you an experienced and inspiring healthcare leader with a passion for operational excellence? DHU Healthcare is looking for a driven and dynamic Practice Manager to join our Primary Care team at Buxton Medical Practice, where you'll play a pivotal role in shaping service delivery and supporting exceptional patient care.

Generous Annual Leave: 25 days + 8 bank holidays (increasing with service)

Health Cash Plan: Free Level 1 cover after six months includes dental, optical, therapies, and 24/7 GP access for you and your family

NHS Pension Scheme: Continue your contributions and retain NHS benefits

Car Lease Scheme: Hybrid and electric vehicles available through NHS Fleet Solutions

Cycle to Work Scheme: In partnership with Halfords

Employee Assistance Programme & Wellbeing Hub: Including shopping discounts and mental health support

Birthday Leave Guarantee: Take your birthday off or use the day another time

Free Parking: Available at most of our locations

Supportive, Inclusive Culture: We champion diversity, equity, and professional development

Main duties of the job

Overseeing day-to-day operations of the practice to ensure smooth, efficient, and safe service delivery

Leading a team of administrative staff, fostering a positive culture and high levels of performance

Ensuring compliance with NHS regulations, CQC standards, GDPR, safeguarding, and health & safety requirements

Managing finances, budgets, and NHS claims, including QOF and Enhanced Services

Working closely with DHU leadership and PCN partners to deliver innovative care models

Supporting digital transformation and continuous quality improvement initiatives

Maintaining robust governance systems and patient engagement through PPGs and feedback channels

Coordinating training, appraisals, and HR processes in collaboration with internal teams

About us

At DHU Healthcare, we are committed to our values: Compassion, Accomplishment, Respect, and Encouragement. We foster a culture of collaboration and inclusion where every team member's contribution is valued.

We’re proud to be a Forces-Friendly Employer and welcome applications from Veterans, Reservists, and military families.

Ready to Lead with Impact? Apply now to take your career to the next level while making a difference in your community.

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Job responsibilities

Purpose of the Role

As Practice Manager, you will play a pivotal role in ensuring the effective day-to-day management of the practice. You will be responsible for driving operational efficiency, ensuring compliance with NHS regulations, and working closely with clinical and non-clinical staff. You will also be the key liaison within our DHU practices, supporting collaborative initiatives and managing frameworks such as QOF and IIF to maximise funding and maintain excellent standards of care. The post-holder will be able to lead on a day-to-day basis and propose resolutions for any problems if and when they arise.

The post holder will participate in promoting and advancing DHU Healthcare CIC.

Key Success Measures

Caring & Compassion - We will actively listen to understand and empathise with others, with a desire to support both patients and colleagues.

Always Professional - We will be accountable for consistently delivering high-quality healthcare for our patients.

Respect & Dignity - We will actively listen to each other and our patients to answer their concerns or questions. We will maintain and respect patients' dignity and ensure it is never compromised.

Everyone Matters - We will actively encourage feedback from both patients and colleagues to continually improve our service, ensure everyone has an opportunity to have their voice heard, and everyone has a chance to further develop their skills and competencies.

Key Areas of Responsibility & Accountability

Practice Operations

Oversee the smooth, efficient, and safe running of the practice, ensuring effective written procedures are in place.

Implement and monitor clinical and administrative rotas, identifying potential problems including efficient use of time.

Collaborate with other DHU primary care and corporate teams to implement and maintain systems that enhance service delivery and patient experience.

Manage premises, including IT systems, liaising with estates and procurement teams to manage suppliers and contracts.

Ensure robust business continuity and disaster recovery plans.

Monitor equipment, report operating problems, and manage maintenance schedules.

Line-manage all administrative and support staff, fostering a culture of accountability and teamwork.

Work alongside DHU Talent and Acquisition colleagues and senior primary care leaders to recruit, onboard, train, and manage staff wellbeing.

Support induction of new colleagues, including GP locums.

Monitor mandatory training and ensure high compliance through training plans, reminders, and escalation where rates are below target.

Work with clinical leads to ensure effective absence management.

Ensure up-to-date HR policies and legal compliance.

Finance & Budgeting

Monitor budgets in collaboration with the finance team and senior managers.

Monitor and submit NHS claims, including QOF, Enhanced Services, and other funding streams.

Compliance & Governance

Maintain regulatory compliance with CQC standards, GDPR, health & safety, and safeguarding requirements.

Lead on risk assessments, policies, and incident reporting.

Ensure medical records management and coding integrity, including registration processes, summarizing, and DSARs.

Manage local PPG meetings.

Manage patient feedback (complaints, concerns, compliments) effectively to inform service improvements.

Strategic Development

Support the delivery of DHU’s long-term plan and primary care business strategy.

Provide performance metrics for review at senior leadership meetings.

Champion digital transformation and service innovation.

Act as a contact for the Primary Care Network, attending PCN meetings as required.

Coordinate delivery of PCN initiatives (e.g., ARRS roles, shared clinics, care navigation).

Ensure accurate reporting and timely submission of PCN data and performance returns.

QOF & Claims Management

Work with the Head of Primary Care to complete QOF targets and submissions accurately and on time.

Maintain coding accuracy and exception reporting with clinicians and admin staff.

Develop strategies to optimize QOF achievement and income.

Monitor and optimize Enhanced Services and other commissioned activities.

Values, behaviors, and principles

We are always:

Compassionate - showing kindness, consideration, and understanding in all we do, demonstrating our caring nature to patients, colleagues, and communities.

Accomplished - being available day and night, responsive, adaptable, and professional, providing the best advice, care, and treatment.

Respectful - recognizing the value of individual and team differences, welcoming diverse views, listening, being honest, and learning from others' experiences.

Encouraging - believing everyone matters, inspiring confidence, promoting speaking up, fostering career-long learning, and supporting improvement ideas.

Health & Safety

The postholder is responsible for their own safety and that of others affected by their acts or omissions at work, complying with DHU Healthcare CIC’s Health & Safety Policy.

Infection Prevention & Control

Infection prevention & control are essential for a safe environment for patients and staff. Strict adherence to IP&C policies is expected of all employees.

Safeguarding

DHU Healthcare is committed to safeguarding and promoting the welfare of adults, children, and young people, and expects all staff and volunteers to share this commitment.

Diversity

We value the diversity of our communities and foster an environment where everyone is respected, valued, and empowered. For more, see our Equity, Diversity, Inclusion & Belonging pledge.

Person Specification

Experience

• Significant experience in a senior management role within a GP surgery or healthcare setting
• Deep understanding of NHS structures, primary care operations, and PCNs
• Strong knowledge of QOF and NHS contracts
• Excellent interpersonal, communication, and leadership skills
• Financial management experience including budgeting and claims
• Proficiency with clinical systems, Microsoft Office, and practice management software
• Experience managing CQC inspections and leading quality improvement projects
• Familiarity with ARRS roles, IIF targets, and NHS initiatives

Qualifications

• GCSE Grades 4+ in English and Maths

Disclosure and Barring Service Check

This role requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Salary: £37,338 to £44,962 per year, pro-rata depending on experience.