Practice Manager at Emerson & Watson Equine Veterinary Surgeons, Ascot, Berkshire

XLVets; Ascot; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading equine veterinary practice in Ascot is seeking a Practice Manager to oversee operations and team dynamics. This full-time role involves leadership, HR management, and operational improvements to drive the practice's success. Join a collaborative team focused on delivering high standards of veterinary care and client service.

Benefits

5 weeks of annual leave, plus Bank Holidays

Flexible, office-based working options

Employee benefits, including health insurance

Potential relocation package

Qualifications

• Several years in a practice management role, ideally within an equine veterinary practice.
• Hands-on, solutions-focused approach to challenges.
• Comprehensive knowledge of HR practices and business finances.

Responsibilities

• Lead and inspire the office team to deliver exceptional client service.
• Oversee all aspects of HR including recruitment and performance management.
• Continuously assess and refine office processes for efficiency.

Skills

Leadership

Communication

Problem Solving

Financial Acumen

HR Expertise

Equine Knowledge

Job description

• Practice Manager at Emerson & Watson Equine Veterinary Surgeons, Ascot, Berkshire

Practice Manager at Emerson & Watson Equine Veterinary Surgeons, Ascot, Berkshire

About Us: Emerson & Watson is a leading and growing independent equine veterinary practice in Berkshire. We provide top-tier veterinary care to a range of clients, from elite competition horses to beloved family pets. We pride ourselves on delivering high standards of clinical excellence, professionalism, and a collaborative, supportive work environment. Our dynamic and friendly team is committed to equine welfare and outstanding client service.

The Role:We have an exciting opportunity for an experienced Practice Manager to join our leadership team at a pivotal stage in our growth. In this role, you’ll ensure the smooth daily operations of our practice, and foster a positive, motivated culture. You’ll work closely with the Directors, and oversee practice management, client care, and team well-being, with a chance to make a tangible impact on our continued success.

Key Responsibilities

• Team Leadership: Lead and inspire the office team to deliver exceptional client service and ensure efficient practice operations.
• Collaboration: Work with the Directors and veterinary team to support clinical and operational goals through effective communication and teamwork.
• Problem-Solving & Accountability: Identify barriers to efficiency, develop solutions, implement processes, and hold the team accountable for success.
• HR Management: Oversee all aspects of HR across the practice, including recruitment, contracts, policy development, Health & Safety compliance, and performance management.
• Maintaining compliance with all regulatory and safety standards
• Operational Improvements: Continuously assess and refine office processes to enhance client service and practice efficiency.

What We’re Looking For

• Management Experience: Several years in a practice management role, ideally within an equine veterinary practice or similar veterinary environment.
• Leadership & Communication: A confident, proactive leader who can motivate and develop the office team while collaborating effectively with others.
• Problem Solver: A hands-on, solutions-focused approach to challenges, with the ability to implement and maintain successful changes.
• Financial Acumen: Solid knowledge of business finances, familiarity with P&L and KPIs.
• HR Expertise: Comprehensive knowledge of HR practices.
• Equine Knowledge: A knowledge of horses would be advantageous.

What We Offer

• A supportive and dynamic workplace with a passionate, professional team.
• Competitive salary based on experience.
• 5 weeks of annual leave, plus Bank Holidays.
• Flexible, office-based working options.
• Employee benefits, including health insurance.
• Potential relocation package.

Position: Full-Time, Monday – Friday

Salary: Competitive (dependent on experience)

To Apply: Send your CV and a cover letter to [e-mail] , detailing your salary expectation, your experience and why you’re the right fit for Emerson & Watson. We look forward to welcoming a passionate, driven leader to our team.