Practice Manager

NHS; Worcester; On-site; GBP 45,000 - 55,000; Full time

Job description

Job summary

We are seeking an experienced, dynamic manager to lead our friendly dispensing practice. With a supportive team, the candidate will manage the business, finance, people and patient services at our well-respected practice.

Main duties of the job

• Operational Management: Oversee the daily operations of the practice, ensuring smooth, safe and efficient service delivery.
• Staff Management: Recruit and manage all staff. Conduct performance evaluations and manage staff schedules.
• Financial Management: Manage budgets, monitor financial performance, and ensure cost-effective operations. Handle claims, invoicing and financial reporting.
• Compliance and Quality Assurance: Ensure the practice complies with all relevant regulations and standards, including CQC requirements. Implement quality improvement initiatives.
• Patient Relations: Enhance patient satisfaction by addressing concerns, improving service delivery, and maintaining effective communication.
• Strategic Planning: Work with senior management to develop and implement strategic plans for practice growth and development.
• IT and Systems Management: Oversee the implementation and maintenance of IT systems, ensuring data security and efficient use of technology.

About us

Grey Gable Surgery is a rural practice with easy access to Worcester, Bromsgrove, Redditch, Evesham and Pershore. We look after 6,000 patients, the majority of whom are classed as dispensing patients. We are fortunate to have a great team who work together to provide the best possible care for our patients and this is reflected in the excellent feedback we receive via the Friends & Family Tests and the National Patient Survey.

Date posted: 13 April 2025

Pay scheme: Other

Salary: £45,000 to £55,000 a year DOE

Contract: Permanent

Working pattern: Full-time

Reference number: A2391-25-0004

Job responsibilities

Working with the Partners to lead the practice team and manage the daily operations, you will be flexible in your approach and able to integrate new ways of working as NHS, and patient, needs evolve.

You will represent our practice within our Primary Care Network and the Herefordshire & Worcestershire Integrated Care System.

Person Specification

Qualifications

Essential

• Relevant qualifications in practice management, healthcare management, or a related field (e.g., NVQ, Diploma or Bachelor's degree) or equivalent professional experience.

Desirable

• Education to degree level in healthcare or business.
• Further qualifications in financial management or human resources (HR).
• Training in information governance and data protection (e.g., GDPR compliance).

Knowledge and skills

Essential

• Proven experience in healthcare management or a similar role.
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• Financial acumen and experience with budgeting and financial management.
• Knowledge of healthcare regulations and compliance standards.
• Knowledge of health and safety regulations.
• Knowledge of GDPR.
• Ability to manage practice level IT.

Desirable

• Advanced skills in financial management.

Experience

Essential

• Experience in managing or supervising staff within a healthcare or similar environment.
• Experience in financial management, including payroll, VAT submissions, and working with accountants.
• Proven ability to handle HR responsibilities such as recruitment, staff appraisals and disciplinary matters.
• Experience in implementing IT systems and managing data security.
• Experience of successfully developing and implementing projects.

Desirable

• Experience in working with NHS systems and contracts.
• Experience in managing patient or customer feedback.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Grey Gable Surgery

Address: High Street, Inkberrow, Worcester, WR7 4BW

Employer's website: https://www.greygablesurgery.com/