Practice Manager

IVC Evidensia; Wilmslow; On-site; GBP 30,000 - 36,000; Full time

Job summary

Hunt's Veterinary Clinic is seeking a dedicated Practice Manager for its small animal practice in Cheshire. The role involves overseeing daily operations, managing the reception team, and contributing to business development. This full-time position offers flexible working hours and a comprehensive benefits package including private medical insurance and generous leave.

Benefits

6.6 weeks' annual leave plus birthday leave

Private Medical Insurance

Employee Assistance Programme

Learning opportunities via IVC Evidensia Academy

Pension scheme with employer contribution

Qualifications

• Experience in managing reception and HR processes.
• Ability to foster positive relationships and support financial operations.

Responsibilities

• Oversee daily operations of the clinic and manage the reception team.
• Handle cash, banking, and insurance claims.
• Coordinate projects for business growth and maintain premises.

Skills

Organizational skills

Team leadership

Problem-solving

Job description

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Hunt's Veterinary Clinic is seeking a dedicated Practice Manager to join our busy, forward-thinking small animal practice in Cheshire.

About the Role

As Practice Manager at Hunt's Veterinary Clinic, you will oversee the daily operations of our small animal practice. Working closely with our clinical leadership team, you will contribute to business development and lead improvement initiatives. This role offers the chance to lead projects shaping the practice's future while supporting the team to achieve excellent results.

You will be responsible for managing the reception team, HR processes, and supporting financial and operational aspects. Strong organizational skills, a calm approach to problem-solving, and the ability to foster positive relationships are essential. The role is based mainly at our Poynton branch, with occasional travel to other sites and meetings.

Key Responsibilities

• Lead support functions, focusing on communication and team leadership.
• Oversee the reception team, ensure proper staffing, and provide ongoing training.
• Manage cash handling, banking, debt collection, and insurance claims.
• Handle staff appraisals, employee relations, and ensure policy compliance.
• Coordinate premises maintenance, liaise with Head Office and Business Support Manager.
• Support projects for business growth and promote a safe working environment.

About Us

Hunt's Veterinary Clinics has served small animal patients since 1966, specializing exclusively since 1997. We are RCVS accredited with three branches in Poynton, Woodley, and Cheadle Hulme, ensuring high-quality care across all sites.

Our team is known for its friendly, supportive atmosphere, with 7 veterinarians, 5 RVNs, 3 Client Care Team members, a VCA, and support staff, fostering collaboration and excellence.

Working Hours

This is a full-time role, 40 hours per week, with flexible options. No weekends or out-of-hours shifts are required.

Because Our People Matter

We value our staff and invest in our people, premises, and processes. Benefits include:

• Work-Life Balance: 6.6 weeks' annual leave plus birthday leave
• Wellbeing: Private Medical Insurance, Employee Assistance Programme, family-friendly policies, wellbeing initiatives
• Development: Learning opportunities via IVC Evidensia Academy, Vetlexicon access, Infection Prevention and Control, Quality Improvement
• Colleague Benefits: Pension scheme with employer contribution, Cycle to Work, Green Cars schemes, voluntary benefits, retail discounts, pet treatment discounts

Salary: Up to £36,000 per annum (DOE)