Practice Manager

Hunts Veterinary Clinic; Wilmslow; On-site; GBP 36,000; Full time

Job summary

Hunt's Veterinary Clinic is seeking a dedicated Practice Manager to oversee day-to-day operations of their veterinary practice. The role involves managing the reception team, ensuring financial and operational success, and leading initiatives to enhance service quality. A supportive work environment with benefits like private medical insurance and competitive leave is offered.

Benefits

6.6 Weeks annual leave

Private Medical Insurance

Employee Assistance Programme

Company pension scheme

Cycle to Work scheme

Discounted treatment for pets

Responsibilities

• Manage day-to-day operations of the small animal practice.
• Oversee reception team, HR processes, and financial aspects.
• Coordinate premises maintenance and support business growth projects.

Skills

Organisational skills

Problem-solving

Team leadership

Job description

Hunt's Veterinary Clinic is seeking a dedicated Practice Manager to join our busy, forward-thinking first opinion small animal practice in Cheshire.

About the Role

As Practice Manager at Hunt’s Veterinary Clinics, you will play a pivotal role in overseeing the day-to-day operations of our small animal practice. Working closely with our clinical leadership team, you will contribute to business development and drive continuous improvement initiatives. This role offers the opportunity to lead exciting projects that will shape the future of the practice while supporting and guiding the team to achieve outstanding results.

You will have direct responsibility for line managing the reception team, overseeing HR processes, and supporting the financial and operational aspects of the business. Your strong organisational skills, calm problem-solving approach, and ability to build positive working relationships will be essential in maintaining the high standards of service and positive culture for which we are known. The role is primarily based at our Poynton branch, with occasional travel to our other sites and management meetings.

Key Responsibilities

You will lead and manage the smooth running of all support functions, with a focus on effective communication and team leadership. You will oversee the reception team, ensuring appropriate staffing and delivering ongoing training to enhance customer service and operational efficiency.

Financial responsibilities include managing cash handling, banking, debt collection, and insurance claims in line with company policies. You will manage staff appraisals, employee relations, and ensure compliance with all company policies and procedures.

Additionally, you will coordinate premises maintenance, liaise with Head Office and the Business Support Manager, and support projects aimed at business growth. Promoting a safe working environment and addressing any equipment or safety concerns will also be part of your role.

About Us

Hunt’s Veterinary Clinics has proudly served small animal patients since 1966, transitioning to exclusively small animal care in 1997. We are an RCVS accredited practice with three well-equipped branches in Poynton (main branch), Woodley, and Cheadle Hulme, ensuring consistent, high-quality care across all sites.

Our team is known for its friendly and supportive atmosphere, where colleagues enjoy working together and share a commitment to excellence. The current team comprises 7 veterinarians, 5 RVNs, 3 Client Care Team members, a VCA, and 3 support staff, providing a strong foundation of expertise and collaboration.

Working Hours

This is a full-time position, working 40 hours per week, with flexible working options considered. There are no weekend or out-of-hours shifts required.

Because our people matter

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from -

Work-Life Balance

* 6.6 Weeks annual leave

* Additional leave for your birthday

Wellbeing

*Private Medical Insurance

*Employee Assistance Programme: 24/7 confidential helpline

*Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay

*Initiatives focused on colleague wellbeing

Development

*Learning and development opportunities via the IVC Evidensia Academy

*Access to Vetlexicon - our online encyclopaedia provider

*Infection Prevention and Control Programme

*Quality Improvement Programme

Colleague Benefits

*Company pension scheme. IVC Evidensia will make a contribution as well

*Supporting a greener commute to work with a Cycle to Work scheme and Green Cars Scheme, subject to eligibility criteria

*Voluntary benefits: we give you the flexibility to choose from a range of voluntary benefits to suit you

*Access to discounts/cashback with hundreds of participating retailers

*Discounted treatment for your own pets at an IVC Evidensia practice

Up to £36,000 per annum (DOE)