Practice Manager

NHS; Weston-super-Mare; On-site; GBP 40,000 - 55,000; Full time

Job summary

An exciting opportunity for a motivated Practice Manager to lead operations at a medical practice within the NHS. This role involves overseeing services, ensuring high-quality patient care, and contributing to strategic development. Ideal for those with managerial experience in healthcare seeking to make an impact in community health.

Qualifications

• Management and leadership experience required.
• Experience in a healthcare setting desired.

Responsibilities

• Oversee all aspects of practice management including operational planning.
• Ensure compliance with CQC registration requirements.
• Manage financial planning and HR within the practice.

Skills

Excellent communication skills

Time management

Interpersonal skills

Problem solving skills

Analytical skills

Education

Educated to degree level or equivalent

Tools

MS Office

Outlook

Job description

Wehave an exciting opportunity for an accomplished, and highly motivated PracticeManager to join our team at Pier Health Group. This role will overseeoperations at our site: Stafford Medical Group.

Asthe Practice Manager, you will play a pivotal role in leading, planning, andmanaging the day-to-day operations of the practice while ensuring high-qualitypatient care. You will also have the opportunity to contribute to the strategicdevelopment of the practice and the wider organisation.

Main duties of the job

As the Practice manager, you will oversee all aspects of the practices, including:

• Strategic and operational planning.
• Financial management and income optimisation.
• Human resources and workforce planning.
• Patient service delivery and engagement.
• Clinical governance and quality improvement.
• Information technology and data management.
• Health and safety compliance.

About us

AboutUs

StaffordMedical Group serves a patient list of approximately c11000 patients. Ourpractice is part of Pier Health Group, a progressive organisation establishedin 2019 with the ambition of delivering transformative healthcare to over 103,000patients across Weston-Super-Mare, Worle, and surrounding villages.

Asa Super-partnership and Primary Care Network, Pier Health Group is uniquelypositioned to provide resilient, high-quality primary care while activelycontributing to the transformation of local health services. Our focus is onimproving outcomes for patients and enhancing the quality of working life forour staff.

WhyJoin Us?

Thisis a unique opportunity to lead an established practice and make a tangibleimpact on the health and well-being of our local communities.

Wevalue innovation, collaboration, and a commitment to excellence in everythingwe do. If you are ready to take on a leadership role and work with a supportiveteam in a forward-thinking organisation, we would love to hear from you.

Job responsibilities

The practice Manager is responsible forthe smooth and efficient running of Stafford Medical Group, a c11000 strongsurgery providing day to day operational support as well as strategic planning.This is a hands-on operational role and so the post holder will be responsiblefor implementing and managing efficient processes and pathways, managing staffand acting as a flexible administrative resource to actively support patientsand clinicians to provide a high level of service.

The post holder is responsible for therecruitment, development, line management, training, mentoring and leadershipof the primary care clinical and admin teams, including shared posts which maycross boundaries into other provider organisations.

Primaryresponsibilities

Long-term Planning and day to dayPractice management

Developand lead the transformation the practice to ensure long term sustainability andefficiency

Developworking at scale and ensure maximum effectiveness within this model.

Strategicview of, and ownership of, QOF and Enhanced Services

Ownershipof all company policies including Business Continuity Plan

Organisational Leadership and Development

Longterm organisational planning

Manageorganisational risk including upkeep of central risk register with regularreports to the partners

Financial and Business Development

Financeensure adherence to agreed budget.

ContractManagement Advise on contracts and make recommendations

People Management, Workforce Planning,Appraisals, and Culture Development

Link with HRdepartment to ensure sustainable workforce planning, recruitment & retentionmodel is in place. Ensure strategies and processes are in place for effectiveutilisation of staff drive efficiencies

Completeregular performance reviews and annual appraisals with practice team

Contribute toa no-blame culture where excellence is sought and quality and consistency ofservices is achieved

Treatcolleagues, patients and visitors with dignity and respect at all times

Support andLead employee relations issues within practice with the support of HR

Recruitmentand succession planning within Practice with the support of HR

Governance and Compliance Excellence

Infection prevention control lead

Information Governance Ensure compliance with allinternal policies throughout the practices

CQC Compliance Ensure all requirements of CQCregistration are met

Maintain confidentiality at all times ensuring youadhere to all Information Governance and Data Protection standards

Ensure all quality improvement action plans areadhered to at all times

Development and Management of EffectivePartnerships Internal and External

Manage relationships with other local providers topatient population

Support relationship with local ICB, Council, NHSEngland and other bodies.

Attend relevant meetings & forums both internaland external

Manage relationship with landlords as required

Support patient participation group(s) and patientengagement; Ensure patients are at the centre of everything we do

Work collaboratively with colleagues for thebenefit of the patients and organisation

Proactively be a champion for Pier Health Group

Process Development & Problem solving

Ensure effective clinical models are implementedand refined to deliver care based upon patient needs and demand

Ensure appropriate processes in place to manageassets and facilities

Advise on escalated or serious complaints,near-misses and significant events to ensure learning is shared across thegroup.

Specific project management as agreed with partners.

Effective Communication and Working Relationships

Effective communications and knowledge sharing withstaff within Pier Health Group practices.

Effective communications and liaison with externalstakeholders such as PCN, ICB or Health & Social Care providers.

Effective working relationships with Managers andStaff at all levels and locations within the Pier Health Group

Effective working relationships with patients andtheir carers / representatives

Effective working relationships with GPs and AlliedHealth Care Professionals

Responding to transformation and changes in primary care servicedelivery

Person Specification

Other requirements

• Flexibility to work outside of core office hours
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home

Experience

• Experience of working in a health care setting

Qualifications

• Management and Leadership experience
• Educated to degree level or equivalent

Skills

• Excellent communication skills (written and oral)
• Clear, empathetic manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Good knowledge of MS Office and Outlook
• Inclusive and diverse thinker
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.