Practice Manager

Medivet; Warrington; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading veterinary practice group is seeking an experienced Practice Manager to oversee operations across multiple sites. This full-time position emphasizes exceptional client care, team management, and commercial performance, offering a supportive environment for professional growth. The role requires strong leadership skills and a commitment to delivering outstanding veterinary services.

Benefits

Health cash plan from day one

Life Assurance 3 x salary

24-hour counselling support

5 weeks’ annual leave plus Bank Holidays

Interest free Season Ticket Loan

Discounts on Medivet products and services

'Day for You' leave

Qualifications

• At least 3 years’ experience in a similar role in the UK.
• Knowledge of practice environments, ideally veterinary, GP or dental.
• Experience in resource planning and team management.

Responsibilities

• Deliver exceptional client care and monitor feedback for improvements.
• Manage practice rotas and optimise service levels.
• Conduct audits and ensure regulatory compliance.

Skills

Client care

Financial management

Team leadership

Commercial performance

Analytical skills

Coaching skills

Tools

Microsoft Office

Job description

Are you passionate about working in a veterinary environment but prefer to focus on the operational and people side of practice life?

We’re looking for an experienced practice manager to lead our teams across three Medivet practices located in Warrington, Speke, and Prescot.

This is a fantastic opportunity for someone who thrives in a supportive, people-first environment and enjoys shaping team culture, driving performance, and managing day-to-day operations. With a minimum of 3 years’ experience in a similar role in the UK, you'll bring confidence, organisation, and leadership to your teams - helping us deliver the exceptional care we’re known for.

This is a full-time role, working 40 hours per week, Monday to Friday - no weekends required.

For an informal chat, please contact Laura Blantern at [e-mail]

Key Benefits:

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
  
• Life Assurance 3 x salary.
  
• Access to 24-hour counselling by phone or in person should you feel you need support.
  
• 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service.
  
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
  
• Interest free Season Ticket Loan.
  
• Cycle to Work scheme.
  
• Discounts on Medivet products and services.
  

Role Accountabilities:

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other - we really want to make a positive difference through every interaction we have.
In this role you will:

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
  
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
  
• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
  
• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
  
• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
  
• Promote the practice externally through local community events and other avenues.
  

Your Skills and Experience:

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
  
• An understanding and appreciation of exceptional care and how this improves the client experience.
  
• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
  
• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
  
• Experience of resource planning.
  
• Experienced in using coaching and influencing skills to get the best out of every colleague.
  
• Proficiency with computer systems, experience of using Microsoft Office
  
• Good numeracy and analytical skills.
  
• Experience of managing and leading a team.