Practice Manager

Integrated Care System; Stockport; On-site; GBP 35,000 - 50,000; Full time

Job summary

A healthcare provider in Stockport is looking for a committed and motivated Practice Manager. This role focuses on overseeing daily operations, leading staff development, and maintaining compliance across the practice. The ideal candidate will demonstrate strong leadership skills and experience in managing operations within a healthcare setting. The position offers the opportunity to work with a diverse and dedicated team, committed to high-quality patient care.

Benefits

Commitment to education and development

Collaborative working environment

Support for professional development

Qualifications

• Experience in a managerial role within a healthcare setting.
• Managing day-to-day operations in a GP practice.
• Experience working with NHS systems.

Responsibilities

• Oversee day-to-day operations ensuring staff responsibilities are met.
• Develop staff and manage practice compliance with regulations.
• Liaise with Primary Care Network and represent practice's interests.

Skills

Leadership

Staff management

Budget control

Communication skills

Problem-solving

Education

Relevant degree in business or healthcare management

Tools

EMIS

SystemOne

Job description

We are seeking to recruit a committed and motivatedPractice Manager for 4 days a week who would like to joinour friendly and diverse practice team. We are a high achieving and ambitious PMS practice, committedto providing the highest quality of care for our 18,000+ patients. We are a growing practice and one that is keen to attract forward-thinking candidates who can helpmaximise the opportunities from an increasing patient list size.

Main duties of the job

Oversee the day-to-day operations of the practice; ensuring staff achieve their primary responsibilities.

Provide excellent leadership in the development of staff and in the day-to-day running of the practice.

Produce performance and quality standards within the practice, delivered through QOF, Enhanced Services and other incentives.

Ensure QOF, locally commissioned services and other targets and KPIs are met.

Maximise practice income and create efficiencies to increase cash flow.

Liaise with the Primary Care Network (PCN) and ICB/Federation, attending meetings and promoting collaborative working whilst representing the practice's interests.

Provide support and advice to the Partnership.

Keep up to date with local and national developments.

Oversee all practice policies and procedures, ensuring they are reviewed and communicated on a regular basis.

Lead and coordinate projects within the practice.

Ensure ongoing practice CQC compliance.

Ensure the practice maintains compliance with its NHS contractual obligations

Oversee communications, both internal and external, and ensure the website and other communication platforms are accurate and up to date.

Support the management of the Patient Participation Group.

Lead the development and implementation of the practice business plan and strategy.

Ensure compliance with data protection legislation and local and national information governance policies.

About us

We operate as one team from 3 sites across a 3-mileradius (Edgeley, Shaw Heath and Great Moor). We arecentral to the PCN, focussed on developing the opportunities to share resourcesand workload across the practices and multi-disciplinary team.

We would be delighted to welcome successful applicantsto join our experienced and growing practice which includes:

• 6 GP Partners
• A highly skillednursing team including 2 ACPs, Practice Nurses and Health Care Assistants
• GP Assistants
• GP Registrars

Job summary

We are seeking to recruit a committed and motivatedPractice Manager for 4 days a week who would like to joinour friendly and diverse practice team. We are a high achieving and ambitious PMS practice, committedto providing the highest quality of care for our 18,000+ patients. We are a growing practice and one that is keen to attract forward-thinking candidates who can helpmaximise the opportunities from an increasing patient list size.

Main duties of the job

Oversee the day-to-day operations of the practice; ensuring staff achieve their primary responsibilities.

Provide excellent leadership in the development of staff and in the day-to-day running of the practice.

Produce performance and quality standards within the practice, delivered through QOF, Enhanced Services and other incentives.

Ensure QOF, locally commissioned services and other targets and KPIs are met.

Maximise practice income and create efficiencies to increase cash flow.

Liaise with the Primary Care Network (PCN) and ICB/Federation, attending meetings and promoting collaborative working whilst representing the practice's interests.

Provide support and advice to the Partnership.

Keep up to date with local and national developments.

Oversee all practice policies and procedures, ensuring they are reviewed and communicated on a regular basis.

Lead and coordinate projects within the practice.

Ensure ongoing practice CQC compliance.

Ensure the practice maintains compliance with its NHS contractual obligations

Oversee communications, both internal and external, and ensure the website and other communication platforms are accurate and up to date.

Support the management of the Patient Participation Group.

Lead the development and implementation of the practice business plan and strategy.

Ensure compliance with data protection legislation and local and national information governance policies.

About us

We operate as one team from 3 sites across a 3-mileradius (Edgeley, Shaw Heath and Great Moor). We arecentral to the PCN, focussed on developing the opportunities to share resourcesand workload across the practices and multi-disciplinary team.

We would be delighted to welcome successful applicantsto join our experienced and growing practice which includes:

• 6 GP Partners
• 14 Salaried GPs
• A highly skillednursing team including 2 ACPs, Practice Nurses and Health Care Assistants
• Practice Pharmacist
• GP Assistants
• GP Registrars

We work in collaboration with the PCN's Allied Health Professionals which includes First Contact Practitioners, Pharmacists and Pharmacy Technicians, a Mental Health Practitioner and Wellbeing Coordinators.

We work closely with our skilled and hardworkingnon-clinical teams of Managers, Administrative Staff, and Receptionists.

We also deliver a wide range of extended services,including minor surgery, joint injections, family planning services andvasectomies.

The practice is committed to education and development, supervising the undergraduate and postgraduate training of doctors, nurses and the wider workforce. We recognise the diverseexperience of our primary care workforce and are happy to support the developmentof an area of interest.

For moreinformation, an informal chat or to request a visit, please email your CV to Dr Alex Eaton, GP Partner at [e-mail]. Interviews will be held on Friday 12th September 2025.

Job description

Job responsibilities

Tomanage, coordinate and oversee all aspects of practice functionality,motivating and managing staff, optimising efficiency and financial performanceand ensuring the practice achieves its long-term objectives in a safe andeffective working environment.

Throughinnovative ways of working, lead the team in promoting continuous improvement,collaborative working, service delivery, learning and development, and ensurethe practice complies with CQC and other regulations.

To workclosely with the practice management team to ensure the smooth running of thepractice and that operational objectives are achieved

Jobresponsibilities

Thefollowing are the core responsibilities of this role. There may be, onoccasion, a requirement to carry out other tasks. This will be dependent uponfactors such as workload and staffing levels.

• Overseethe day-to-day operations of the practice; ensuring staff achieve their primaryresponsibilities
• Provideexcellent leadership in the development of staff and in the day-to-day runningof the practice
• Manage the practice absence policies and requests
• Produce performance and quality standards within the practice, deliveredthrough QOF, Enhanced Services and other incentives
• Ensure QOF and locally commissioned services targets are met
• Maximise practice income and create efficiencies to increase cash flow
• Management and workforce planning, ensuring askill mix and staff have the appropriate level of training to enable them tocarry out their individual roles and responsibilities
• Liaise with the Primary Care Network (PCN) and ICB/Federation, attending meetings and promoting collaborative working whilst representing the practice's best interests
• Provide support and advice to the partnershipand keep up to date with developments
• Manage the financial aspects of the practicein conjunction with the partners and the finance team
• Ensure the practice explores all opportunitiesto maximise income and reduce expenditure in collaboration with the partners
• Oversee contracts and maintenance for servicesand equipment
• Oversee the review and update of all practicepolicies and procedures
• Lead and coordinate projects within thepractice
• Manage the practice IT system, includingcompliance with IT security and IG
• Coordinate the practice development plan,business continuity plans, including producing business cases
• Ensure ongoing practice CQC compliance
• Ensure the practice maintains compliance withits NHS contractual obligations
• Provide advice and support to the staff andthe partnership to ensure effective team working and compliance
• Oversee the significant event and complaintsprocesses, in line with current legislation and guidance
• Oversee communications, both internal andexternal and ensure the website and other communication platforms are accurateand up to date
• Facilitate partners and practice meetings,produce agendas and action plans
• Support the management of the PatientParticipation Group
• Manage estates and facilities, includinghealth and safety aspects, risk assessments and mandatory training
• Ensuringthe organisation has appropriate insurance cover
• Developing,implementing and embedding an efficient business continuity plan
• Manage the procurement of organisation equipment, supplies and services
• Lead change and continuous improvement initiatives; coordinating all projects withinthe organisation
• Coordinate and lead the compilation of organisation reports
• Lead the development and implementation of the practice business plan andstrategy
• Ensure the team reaches QOF targets (supported by the nursing and administrativeleads)
• Adopt a strategic approach to the management of all patient services matters
• Develop,implement and embed an effective communication strategy including thepractice wide use of TeamNet
• Ensure the organisation maintains compliance with its NHS and other contractual obligations
• Maintain the organisation's and NHS choices websites
• Attend external meetings as required and represent the practice's interests
• Market the practice appropriately
• Manage the premises, including leading on health and safety aspects suchas risk assessments and mandatory training
• Ensure compliance with data protection legislation and other information governance requirements

ADDITIONAL INFORMATION

Healthand Safety at Work Act

The post holder is required to takeresponsible care for the health and safety of him/herself and other persons whomay be affected by his/her acts or omissions at work.

Confidentiality

The post holder has a responsibility tocomply with the Data Protection Act 1998 and Code of Practice onConfidentiality and Data Protection.

EqualOpportunities

SMG welcomes all persons without regardto age, ethnic or national origin, gender or sexual orientation, religion,lifestyle, presenting illness, marital or parental status or disability. We aim to provide a non-judgemental serviceat all times.

Otherduties

The post holder will be required toundertake any other duties according to the needs of the Practice. This job description is not intended to be anexhaustive list of activities, but rather an outline of the main areas ofresponsibility. Any reasonable changeswill be discussed and agreed with the post holder before any variations to thejob description are made.

Person Specification

Experience

Essential

• Experience in a managerial or supervisory role within a general practice, healthcare setting, or similar environment.
• Proven experience of managing day-to-day operations in a GP practice or a similar environment, including staff management, budget control, and process improvement.
• Experience working with NHS systems, including EMIS, SystemOne, or other GP software systems.
• Experience with CQC inspections and familiarity with achieving and maintaining CQC compliance.
• HR management experience, including recruitment, staff development, and performance appraisals.

Desirable

• Knowledge of NHS funding mechanisms and experience in dealing with commissioning bodies or NHS contracts.
• Knowledge of financial management in a healthcare context, including budgeting, payroll, and resource allocation.

Qualifications

Essential

• A minimum of A-levels or equivalent, or a relevant degree in business, healthcare management, or a related field.

Desirable

• Postgraduate Qualifications in Practice Management, Healthcare Leadership, or a related field.

Attributes

Essential

• Proven ability to lead, motivate, and manage a team, ensuring high standards of service delivery.
• Ability to make decisions and work under pressure in a fast-paced environment.
• Strong organisational and time-management skills, with the ability to prioritise tasks and manage multiple projects.
• Excellent verbal and written communication skills, with the ability to engage and build rapport with a range of stakeholders, including patients, clinical staff, and external organisations
• Ability to manage and resolve conflicts effectively, ensuring a positive working environment.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing issues.
• Ability to implement change management strategies, ensuring that the practice remains responsive to evolving NHS requirements and patient needs.
• High level of accuracy and attention to detail, particularly with clinical data, financial management, and compliance matters.
• Ability to adapt to changing priorities and work requirements in a fast-evolving healthcare environment.
• Willingness to take on additional responsibilities as needed and contribute to the wider success of the practice.
• Strong commitment to delivering a high-quality patient experience and promoting a positive, inclusive, and supportive environment for patients and staff.
• A strong sense of professionalism, confidentiality, and integrity, particularly with sensitive patient information.
• Commitment to ongoing professional development and continuous improvement of the practice.
• Competence in using Microsoft Office/365 (e.g. Excel, Word, PowerPoint)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stockport Medical Group

Address

Edgeley Medical Practice

Avondale Road

Stockport

Cheshire

SK3 9NX

Employer's website

https://www.stockportmedicalgroup.nhs.uk/ (Opens in a new tab)