Practice Manager

British Veterinary Association; Stockport; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading veterinary practice in Cheshire seeks a Practice Manager to lead operations at their small animal clinic. The role involves managing staff, overseeing HR and financial processes, and driving business development initiatives in a supportive and friendly environment. Opportunities for professional growth are provided, alongside a range of employee benefits.

Benefits

6.6 weeks annual leave

Private Medical Insurance

Employee Assistance Programme

Learning opportunities via the IVC Evidensia Academy

Company pension scheme

Qualifications

• Experience in managing teams and HR processes.
• Ability to oversee financial and operational aspects effectively.
• Proven skills in maintaining positive staff relationships.

Responsibilities

• Oversee day-to-day operations and manage reception team.
• Conduct staff appraisals and ensure compliance with policies.
• Coordinate premises maintenance and promote safety.

Skills

Organizational skills

Problem-solving

Communication

Team leadership

Job description

Hunt's Veterinary Clinic is seeking a dedicated Practice Manager to join our busy, forward-thinking first opinion small animal practice in Cheshire.

About the Role

As Practice Manager at Hunt's Veterinary Clinic, you will oversee the day-to-day operations of our small animal practice. Working closely with the clinical leadership team, you will contribute to business development and lead initiatives for continuous improvement. This role provides opportunities to manage projects that shape the future of the practice while supporting the team to achieve excellent results.

You will be responsible for line managing the reception team, overseeing HR processes, and supporting financial and operational aspects. Strong organizational skills, a calm problem-solving approach, and the ability to foster positive relationships are essential. The role is mainly based at our Poynton branch, with occasional travel to other sites and management meetings.

Key Responsibilities

You will manage support functions, focusing on effective communication and team leadership. Responsibilities include overseeing reception staffing and training, managing cash handling, banking, debt collection, and insurance claims, conducting staff appraisals, ensuring employee relations, and compliance with policies. You will also coordinate premises maintenance, liaise with Head Office, support growth projects, promote safety, and address equipment or safety concerns.

About Us

Hunt's Veterinary Clinic has served small animal patients since 1966, becoming exclusively small animal in 1997. We are RCVS accredited with three branches in Poynton, Woodley, and Cheadle Hulme, ensuring high-quality care across all sites. Our team is known for a friendly, supportive atmosphere, with 7 veterinarians, 5 RVNs, 5 Client Care Team members, a VCA, and 2 support staff.

Working Hours

This full-time role involves 38 hours per week, with flexible options. No weekend or out-of-hours shifts are required.

Because our people matter

We value our staff and invest in our people, premises, and processes. Benefits include:

• 6.6 weeks annual leave
• Additional leave for your birthday

Wellbeing

• Private Medical Insurance
• Employee Assistance Programme: 24/7 confidential helpline
• Enhanced family-friendly policies
• Wellbeing initiatives

Development

• Learning opportunities via the IVC Evidensia Academy
• Access to Vetlexicon online encyclopaedia
• Infection Prevention and Control Programme
• Quality Improvement Programme

Colleague Benefits

• Company pension scheme with contributions
• Cycle to Work and Green Cars Schemes
• Flexible voluntary benefits
• Discounts and cashback offers
• Discounted pet treatment at IVC Evidensia practices