Practice Manager

The Practice Manager will be responsible for the overall Operational management of the surgery, ensuring the efficient, safe, and effective delivery of high-quality patient care. This includes human resources, compliance with NHS and CQC regulations, and operational efficiency. The role requires a proactive and adaptable leader with strong strategic and organisational skills.

Main duties of the job

Key Responsibilities

1. Work with GP partners and Business Manager to develop and implement the practice's strategic vision.
2. Identify opportunities for service improvement, business growth, and financial sustainability.
3. Oversee the day-to-day running of the practice, ensuring smooth service delivery.
4. Develop and maintain policies, procedures, and workflows to optimise efficiency.
5. Manage IT systems and data security, ensuring compliance with GDPR.
6. Maximise income through the Quality and Outcomes Framework (QOF), enhanced services, and funding opportunities.
7. Responsibility in relation to all aspects of building maintenance and security, landlords and Estates.
8. Oversee the recruitment, induction, and ongoing management of staff.
9. Ensure all staff receive appropriate training and development.
10. Maintain an effective workforce plan to meet service demands.
11. Ensure compliance with CQC standards and lead on inspections.
12. Oversee health and safety policies, risk assessments, and infection control measures.
13. Manage complaints, incidents, and patient feedback to improve service quality.

About us

Our growing team is looking for an enthusiastic and dedicated Practice Manager. We are a friendly, well-organised, high-achieving, forward-thinking Practice that provides a good work-life balance. The practice is situated on the beautiful, semi-rural Hampshire coast, offering excellent local schools and a Waitrose in the local centre.

Job responsibilities

Key Responsibilities

1. Work with GP partners and Business Manager to develop and implement the practice's strategic vision.
2. Identify opportunities for service improvement, business growth, and financial sustainability.
3. Ensure the practice meets its contractual obligations within NHS regulations.
4. Oversee the day-to-day running of the practice, ensuring smooth service delivery.
5. Develop and maintain policies, procedures, and workflows to optimise efficiency.
6. Manage IT systems and data security, ensuring compliance with GDPR.
7. Ensure patient access and appointment systems meet demand effectively.
8. Maximise income through the Quality and Outcomes Framework (QOF), enhanced services, and funding opportunities.
9. Responsibility in relation to all aspects of building maintenance and security, landlords and Estates.
10. Oversee patient engagement and support the Patient Participation Group, Practice Website, social media and the appropriate marketing of the practice.
11. Promote the use of patient online services.

Human Resources and Staff Management

1. Oversee the recruitment, induction, and ongoing management of staff.
2. Ensure all staff receive appropriate training and development.
3. Implement and manage HR policies, including performance management, appraisals, and disciplinary procedures.
4. Maintain an effective workforce plan to meet service demands.
5. Oversee and manage the nursing team.

Regulatory Compliance and Governance

1. Ensure compliance with CQC standards and lead on inspections.
2. Maintain adherence to NHS contractual requirements and employment law.
3. Oversee health and safety policies, risk assessments, and infection control measures.
4. Manage complaints, incidents, and patient feedback to improve service quality.

Person Specification

Qualifications

• Proven experience as a Practice Manager in a healthcare setting.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficiency in practice management software and Microsoft Office Suite.
• Knowledge of healthcare regulations and compliance requirements.
• Proactive and innovative approach to problem-solving.
• High level of integrity and professionalism.
• Ability to work under pressure and meet deadlines.
• Empathetic and patient-focused.
• Diploma in Practice Management AMSPAR.
• Level 7 Award in Strategic Leadership.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.