Practice Manager

Medivet Group; Royston; On-site; GBP 24,000 - 32,000; Part time

Job summary

A leading veterinary care provider in the UK is seeking a part-time Practice Manager to oversee two practices in Cambridgeshire. This role involves managing the teams to ensure exceptional client care and optimal performance. You will work closely with the Regional Operations Director and enjoy a supportive environment without weekend work. Key benefits include a competitive salary and various health and wellness programs.

Benefits

Health cash plan

Life Assurance 3 x salary

24-hour counselling access

5 weeks’ annual leave plus Bank Holidays

Interest free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products

Qualifications

• Experience in veterinary, GP or dental practice setting preferred.
• Strong commercial performance through financial management.
• Proficient in resource planning and team leadership.

Responsibilities

• Oversee daily operations in two veterinary practices.
• Maximize commercial performance and client care.
• Manage team recruitment and engagement.

Skills

Knowledge of practice environments

Exceptional care

Financial management

Resource planning

Coaching and influencing

Computer proficiency

Numeracy and analytical skills

Team management

Tools

Microsoft Office

Job description

Do you enjoy working with animals but prefer the non-clinical side of practices?

We are looking for a part time Practice Manager to ensure smooth and efficient day to day running of our Medivet Melbourn and Medivet Impington practices in Cambridgeshire. You will be managing our amazing teams across these 2 clinics ensuring we deliver exceptional care to clients, patients and colleagues whilst maximising the commercial performance of your practices!

You will be supported in your position by the Regional Operations Director to ensure success in every aspect!

It’s a 32-hour per week position covering a minimum of Monday and Friday and we are open to discussing the rest of your rota. No weekends required!

If you want to hear more about the position and the two practices you’ll be managing, please contact Laura at [e-mail].

Key Benefits

• Salary range is pro-rata so will be £24,000 - £32,000 for 32 hours depending on experience
• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.

In this role you will:

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
• Promote the practice externally through local community events and other avenues.

Your Skills and Experience

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
• An understanding and appreciation of exceptional care and how this improves the client experience.
• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
• Experience of resource planning.
• Experienced in using coaching and influencing skills to get the best out of every colleague.
• Proficiency with computer systems, experience of using Microsoft Office
• Good numeracy and analytical skills.
• Experience of managing and leading a team.

About Us

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.