Practice Manager

NHS; Potters Bar; On-site; GBP 50,000 - 65,000; Full time

Job summary

A healthcare organization in Potters Bar seeks a dynamic Practice Manager to lead a team, handle operations, and manage finances. Excellent interpersonal skills and experience in HR and accounting are essential. While prior experience in general practice is preferred, candidates with relevant skills are welcome to apply. The salary ranges from £50,000 to £65,000 annually.

Qualifications

• Experience of managing multidisciplinary teams.
• Experience of performance management including appraisals and staff development.
• Experience of successfully developing and implementing projects.
• Experience of HR processes, workforce planning and development.
• Experience of accounting procedures, budgeting and forecasting.

Responsibilities

• Oversee management of the day-to-day operations of the practice.
• Manage HR processes including recruitment and appraisals.
• Ensure compliance with employment law and legislation.
• Deal with financial aspects of the practice including budgeting.
• Ensure on-going CQC compliance and all mandatory compliance.

Skills

Managing multidisciplinary teams

Performance management

Project development

HR processes

Accounting procedures

Education

Degree level in healthcare or business

Tools

EMIS

Xero accounting

Job description

We are looking for a dynamic andenthusiastic Practice Manager to provide leadership to our team, manage the operationaland financial aspects and work with the partners on strategy and businessdevelopment.

Firstinterviews will be on MS Teams on Wednesday 5th November 2025

Main duties of the job

The role is responsible for ensuringthe practice operates effectively, HR, finance, compliance and developing andimplementing new systems, policies and processes to improve efficiency, supportpatient care and meet contractual and CQC compliance.

An Assistant Practice Manager andReception lead support this role.

The postholder will support, guide and develop staff and provide advice andguidance to the partners. They will also work collaboratively with neighbouringpractices, PCN, federation and the ICB.

Thesuccessful candidatewill have excellent interpersonal skills anda positive, friendly, approachable manner. Experience of managing multi-disciplinaryteams, HR, compliance, business development and accounting are essential.

Whilst experience of working in general practice is preferred, we welcome applications from candidates without experience who can demonstrate that they have the skills and experience in the areas mentioned.

About us

We are a friendly team, with 4 GPPartners and a list size of over 10,000 patients, operating from modern purpose-builtpremises. There are excellent transport links, and we are close to the trainstation and A1(M).

We are a highlyregarded Training practice and our CQC rating isGood.

Job responsibilities

a) Oversee managementof the day-to-day operations of the practice, ensuring that staff achieve theirprimary responsibilities.

b)Manage HR processes, including recruitment, relevantchecks, contractual issues, appraisals and staff performance.

c)Workforce planning to ensure a good skill mix with staffhaving the appropriate level of training to enable them to carry out theirindividual roles and responsibilities effectively.

d)Ensure employment law and legislation is adhered to.

e)Liaise with the Primary Care Network (PCN) and localitycommissioners, attend meetings and promote collaborative working.

f)Provide support and advice to the partnership and keepthem updated on practice matters.

g)Keep up to date with developments and changes withinprimary care.

h)Deal with the financial aspects of the practice, bookkeepingand financial planning, forecasting etc.

i)Manage the processfor payroll and pensions, ensuring accurate reporting and timely submissions.

j)Ensure the practice explores all opportunities tomaximise income and reduce expenditure.

k)Ensure Quality and Outcomes Framework (QOF) andcommissioned service targets are met.

l)Manage the significant event and complaints processes, inline with current legislation and guidance.

m)Manage contracts and maintenance for services andequipment.

n)Oversee the review and update of all practice policiesand procedures.

o)Lead and coordinate projects within the practice.

p)Oversee the management of the practice IT system,including compliance with the Data Security Protection Toolkit (DSPT).

q)Coordinate the practice development plan and businesscontinuity plan.

r)Assist in the preparation of business cases for newservices and provide project management, as required.

s)Ensure on-going CQC compliance and all other mandatorycompliance.

t)Ensure the practice maintains compliance with its NHSEcontractual obligations.

u)Provide advice and support to the staff and thepartnership to ensure effective team working.

v)Manage effective communication, both internal andexternal and ensure the website and other communication platforms are accurateand up to date.

w)Facilitate partners and practice meetings and maintain an up-to-date action plan.

x)Support the management of the Patient Participation Group/Friendsof the practice.

y) Manage estates andfacilities, including health and safety aspects and risk assessments.

Person Specification

Experience

• Experience of managing multidisciplinary teams
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development
• Experience of accounting procedures, budgeting and forecasting
• Experience of complaints management
• Experience of working in a healthcare setting
• NHS/primary care general practice experience
• Experience in the use of EMIS
• Experience in the use of Xero accounting
• Relevant premises/health and safety experience

Qualifications

• Literacy and numeracy skills sufficient to manage a small to medium sized business
• Educated to degree level in healthcare or business

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£50,000 to £65,000 a yearWTE (pro-rata for part-time)