Practice Manager

Grove Lodge Veterinary Group; Peterborough; On-site; GBP 35,000 - 50,000; Full time

Job summary

Medivet Whittlesey and Medivet Peterborough Welland Road is seeking a dedicated Practice Manager to oversee clinic operations. The role involves enhancing client care, managing financial performance, and ensuring compliance with veterinary standards. This position offers a supportive environment, competitive benefits, and a chance to make a significant impact on the veterinary community.

Benefits

Health cash plan from day one

Life Assurance 3 x salary

Access to 24-hour counselling

5 weeks annual leave plus Bank Holidays

Additional paid day off

Interest free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products and services

Qualifications

• Experience in driving commercial performance and managing teams.
• Understanding of regulation compliance.
• Experience in driving strong performance through effective financial management.

Responsibilities

• Delivering exceptional client care and monitoring feedback.
• Managing practice rotas for optimum service levels.
• Promoting the practice through local community events.

Skills

Knowledge of practice environments

Client care appreciation

Financial management

Coaching and influencing skills

Numeracy and analytical skills

Tools

Microsoft Office

Job description

Medivet Whittlesey and Medivet Peterborough Welland Road is recruiting for a Practice Manager to join the practice. Supported by your Regional Operations Director and Branch Partner at Welland Road , you will manage all aspects of the clinic including commercial, people management and operational to help maximise the performance of your practices.

Medivet Whittlesey is a spacious airy clinic that has recently been refurbed and offers plenty of natural light into our large premises with on-site parking to go with it, a spacious reception, staff room area and a lovely garden to sit and enjoy the sunshine in.

Medivet Peterborough Welland Road is a small animal, multi-vet practice. The clinic is fully equipped including three consult rooms, ultrasound, dental and digital x-ray etc!

It' s a 40-hour per week position Monday to Friday and you'll split your time between both practices.

Key Benefits

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
  

• Life Assurance 3 x salary.
  

• Access to 24-hour counselling by phone or in person should you feel you need support.
  

• 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service
  

• An additional ‘Day for You ’, a paid day’s leave for you to use as you wish.
  

• Interest free Season Ticket Loan.
  

• Cycle to Work scheme.
  

• Discounts on Medivet products and services.
  

Role Accountabilities

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other - we really want to make a positive difference through every interaction we have.

In this role you will:

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
  

• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
  

• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
  

• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
  

• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
  

• Promote the practice externally through local community events and other avenues.
  

Your Skills and Experience

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
  

• An understanding and appreciation of exceptional care and how this improves the client experience.
  

• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
  

• Experience in driving strong commercial performance through effective financial management , marketing activity and efficient ways of working.
  

• Experience of resource planning.
  

• Experienced in using coaching and influencing skills to get the best out of every colleague.
  

• Proficiency with computer systems, experience of using Microsoft Office
  

• Good numeracy and analytical skills.
  

• Experience of managing and leading a team.
  

About us:

Medivet is a leading veterinary care provider, operating in the UK, Germany, Spain and France with more than 500 branches and 27 24-hour veterinary centres.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care, always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference.

We’re continuing our mission to deliver exceptional care, always there by creating great experiences for our patients, clients, and colleagues through a forward thinking and caring environment where we make every experience better by using the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres.

We love working with talented, like-minded people who want to stand out in their field and whose compassion for animals always goes way beyond their job. We have exciting plans for the future so come and join us on our journey.