Practice Manager

NHS; Mid Devon; On-site; GBP 45,000 - 55,000; Part time

Job summary

An established industry player is seeking an accomplished Practice Manager to lead operational functions and enhance business efficiency. In this role, you will oversee daily operations, manage HR processes, and ensure compliance with regulations. The ideal candidate will possess excellent interpersonal and leadership skills, demonstrating a proactive approach to team management. This position offers the opportunity to make a significant impact on the quality of care provided to a patient population of over 9,000. Join a dedicated team committed to delivering high-quality healthcare and take your career to the next level in a supportive environment.

Qualifications

• Proven people and operational management experience is essential.
• Experience in managing teams and dealing with HR matters is required.

Responsibilities

• Oversee day-to-day operations and ensure staff meet their responsibilities.
• Manage HR processes, including recruitment and staff performance.
• Ensure compliance with employment law and CQC regulations.

Skills

Interpersonal Skills

Leadership Skills

Operational Management

Organisational Skills

IT Skills

Education

Good standard of education

Job description

We are looking for an accomplished manager with excellent interpersonal and leadership skills to manage the operational functions within the practice and work with the partners on the business aspects, identifying potential opportunities and efficiencies.

The successful candidate will have a positive and approachable manner. They will be proactive with proven people and operational management experience, along with excellent organisation and IT skills.

Although full-time is preferred, part-time (minimum of 30 hours over 4-5 days) will be considered.

Main duties of the job

The Practice Manager oversees the day to day operations of the practice.

They provide advice, support and guidance to the partnership and team and are responsible for HR, IT, project and premises management and ensuring overseeing CQC and regulatory compliance.

About us

With an emphasis on providing high quality care to our patient population of just over 9,000, we have 2 GP partners and committed clinical and non-clinical teams. Our bookkeeping and payroll are outsourced.

Our last CQC rating was 'Good'.

Job responsibilities

1. Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
2. Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
3. Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
4. Ensure employment law and legislation is adhered to.
5. Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.
6. Provide support and advice to the partnership and keep them updated on practice matters.
7. Keep up to date with developments and changes within primary care.
8. Liaise with the bookkeeping and payroll (outsourced) companies, ensuring accurate reporting and submissions.
9. Assist in the financial aspects of the practice, working closely with the partners and bookkeeper.
10. Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners.
11. Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
12. Manage the significant event and complaints processes, in line with current legislation and guidance.
13. Manage contracts and maintenance for services and equipment.
14. Oversee the review and update of all practice policies and procedures.
15. Lead and coordinate projects within the practice.
16. Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).
17. Coordinate the practice development plan and business continuity plan.
18. Assist in the preparation of business cases for new services, as required.
19. Ensure ongoing CQC compliance.
20. Ensure the practice maintains compliance with its NHSE contractual obligations.
21. Provide advice and support to the staff and the partnership to ensure effective team working.
22. Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
23. Facilitate partners and practice meetings and maintain an up-to-date action plan.
24. Support the management of the Patient Participation Group.
25. Manage estates and facilities, including health and safety aspects and risk assessments.

Person Specification

Qualifications

• Good standard of education and written and spoken English

Experience

• Experience of managing teams
• Experience of dealing with HR matters
• Experience of compliance
• Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£45,000 to £55,000 a year (pro-rata for part-time)