Practice Manager

Grove Lodge Veterinary Group; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading veterinary care provider seeks a dynamic Practice Manager for multiple sites in London. This full-time role requires exceptional leadership, client care, and operational management skills to enhance service quality and team development. Join our committed team dedicated to making a positive difference in veterinary care.

Benefits

Health cash plan from day one

Life Assurance 3 x salary

Access to 24-hour counselling

5 weeks’ annual leave plus Bank Holidays

Interest free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products and services

Paid day’s leave for personal use

Qualifications

• Experience in a veterinary, GP or dental practice setting.
• Understanding of exceptional care for improved client experience.
• Experience in driving strong commercial performance.

Responsibilities

• Deliver exceptional client care and follow up on feedback.
• Maximise commercial performance focusing on key performance indicators.
• Manage practice rotas and ensure optimum service levels.

Skills

Leadership

Commercial Performance

Client Care

Regulatory Compliance

Numeracy and Analytical Skills

Tools

Microsoft Office

Job description

The Opportunity

We are excited to offer an excellent opportunity for a Practice Manager to join our multi-site Medivet practices, located in Woolwich, Chafford Hundred, and Lewisham.

If you are a dynamic leader with a passion for excellence in veterinary care and practice management, we would love to hear from you

As the Practice Manager, you will take on a key leadership role in the practice, with responsibility for the day-to-day operations, team development, and overall management.

As a Practice Manager, you will play a pivotal role in shaping the success and growth of the practice. You will have the opportunity to make a positive impact on the lives of our patients, clients, and team members, while ensuring a happy work environment and a healthy work-life balance for all staff.

This is a full-time role across multiple sites (Woolwich, Chafford Hundred, and Lewisham), with flexibility in working hours and shift patterns.

If you would like to discuss this role further please contactNabi on [e-mail]

Key Benefits

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In this role you will:

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
• Promote the practice externally through local community events and other avenues.

Your Skills and Experience

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
• An understanding and appreciation of exceptional care and how this improves the client experience.
• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
• Experience of resource planning.
• Experienced in using coaching and influencing skills to get the best out of every colleague.
• Proficiency with computer systems, experience of using Microsoft Office
• Good numeracy and analytical skills.
• Experience of managing and leading a team.

About Us

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.