Practice Manager

Integrated Care System; Leicester; On-site; GBP 45,000 - 55,000; Full time

Job summary

A healthcare organization in Leicester seeks an experienced Practice Manager to oversee daily operations, ensure compliance with NHS standards, and enhance patient care. Ideal candidates should have significant management experience in a healthcare setting and strong leadership skills. This role contributes to operational excellence and requires the ability to drive team collaboration and manage various frameworks effectively.

Qualifications

• Significant experience in a similar senior management role within a GP surgery or health care setting.
• In-depth understanding of NHS structures, primary care operations, and PCNs.
• Excellent communication and leadership skills.

Responsibilities

• Lead the day-to-day operations of the practice.
• Ensure CQC compliance and high standards of governance.
• Manage QOF and other NHS frameworks.

Skills

Interpersonal skills

Leadership skills

Financial management

Compliance knowledge

Problem-solving

Education

Minimum good scores in GCSE or higher

Evidence of continuing professional development

Tools

Clinical systems

Microsoft Office

Practice management software

Job description

Take the Next Step in Your Healthcare Leadership Career with DHU Healthcare!

Are you an experienced and dynamic leader ready to make a real difference in primary care? DHU Healthcare is seeking a Practice Manager to join our dedicated team at Heron GP Practice, Leicester, playing a pivotal role in delivering operational excellence and outstanding patient care.

Main duties of the job

Leading the day-to-day operations of the practice with a focus on quality, compliance, and service improvement

Collaborating with clinical leads and PCN colleagues to enhance care delivery

Managing QOF, IIF and other NHS frameworks to optimise income and performance

Ensuring CQC compliance and high standards of governance

Line managing administrative teams and fostering a culture of accountability and teamwork

Overseeing HR responsibilities, including recruitment, onboarding, training, and wellbeing

Driving strategic goals in digital innovation, finance, and patient experience

Acting as a key liaison with PCNs and supporting external partnerships

About us

At DHU Healthcare, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered. We welcome applications from all individuals and communities we serve. Learn more about our Equity, Diversity, and Inclusion pledge by clicking here

We are also proud to be a Forces-Friendly Employer, welcoming Veterans, Reservists, and military families into our workforce.

Ready to Lead with Purpose?Apply today and join a team where your leadership drives meaningful change.

Need a different way to apply? Were here to help just email us [e-mail]

Job responsibilities

Purposeof the Role

As Practice Manager, you will play a pivotal role in ensuring theeffective day-to-day management of the practice. You will be responsible fordriving operational efficiency, ensuring compliance with NHS regulations, andworking closely with clinical and nonclinical staff. You will also be the keyliaison within our DHU practices, supporting collaborative initiatives andmanaging frameworks such as QOF and IIF to maximise funding and maintainexcellent standards of care. The post-holder will be able to lead on a day-to-daybasis and propose resolutions for any problems if and when they arise.

Thepost holder will participate in promoting and advancing DHU Health Care CIC.

KeySuccess Measures

Caring & Compassion - We will actively listen to understand and empathisewith others, with a desire to support both patients and colleagues.

Always Professional - We will beaccountable for consistently delivering high quality healthcare for ourpatients

Respect & Dignity - We will actively listen to each other and our patientsto answer their concerns or questions. We will maintain and respect patientsdignity and must ensure it is never compromised.

Everyone Matters - We will actively encourage feedback from both patientsand colleagues to continually improve our service, ensure everyone has anopportunity to have their voice heard, and everyone has an opportunity tofurther develop their skills and competencies.

KeyAreas of Responsibility & Accountability

Practice Operations

Oversee the smooth, efficient, and safe running of the practiceensuring there are effective written procedures in place.

Implement and monitorclinical and administrative rotas identifying potential problems includingefficient use of time.

Working in collaboration with other DHU primary care and corporateteams to implement and maintain systems and processes that enhance servicedelivery and patient experience

Manage premises, including IT systems, liaising with the DHUEstates and procurement team to manage suppliers and contracts

Ensure robust business continuity and disaster recovery plans

Monitor equipment and report operating problems, and managemaintenance schedules

Line-manage all administrative and support staff, fostering aculture of accountability and teamwork

Working alongside DHU Talent and Acquisition colleagues andPrimary Care senior leaders to recruitment, onboard, train, appraise, andmanage staff wellbeing

Support the induction of new colleagues, including GP locums

Monitor mandatory training and ensure a high level of compliancethrough training plans, reminder and escalation where rates are belowtrajectory

Working alongside the clinical leads, ensure that absencemanagement is in place and effective

Ensure up-to-date HR policies and legal compliance.

Finance & Budgeting

Working alongside DHU finance team and senior managers, to monitorbudgets

Monitor and submit NHS claims, including QOF, Enhanced Services,and other funding streams

Compliance & Governance

Maintain regulatory compliance with CQC standards, GDPR, Health& Safety, and safeguarding requirements

Lead on risk assessments, policies, and incident reporting

Ensure medical records management and coding integrity includingregistrations process, summarizing and DSARs

Manage the local PPG meetings

Ensure that patient feedback (complaints, concerns, complimentsand feedback) is managed effectively and monitored and is used to createservice improvements

Strategic Development

Support the delivery of DHUs long-term plan and Primary Caresbusiness strategy

Provide performance metrics for review and monitoring at theSenior Leadership meetings

Champion digital transformation and service innovation

Alongside the Clinical Lead, act as a contact for the Primary CareNetwork, attending PCN meetings where required

Coordinate the delivery of PCN initiatives (e.g., ARRS roles,shared clinics, care navigation)

Ensure accurate reporting and timely submission of PCN-relateddata and performance returns

QOF & Claims Management

Working alongside the Head of Primary Care, provide accurate andtimely completion of QOF targets and submissions

Work with clinicians and admin staff to maintain coding accuracyand exception reporting

Identify and implement strategies to optimise QOF achievement andmaximise income

Optimise and monitor Enhanced Services and other commissionedactivity for performance and claims.

Values,behaviors and principles

We are always:

Compassionate we show kindness, consideration and understanding in everything we doand demonstrate our caring nature to our patient, people and communities

Accomplished we are available day and night a response, adaptable, professionalNHS partner, providing the best advice, care and treatment for every individual

Respectful we recognise the value that individual and team difference bringwelcoming views, listening, being honest, and learning from others experiences

Encouraging we believe everyone matters, so we inspire confidence in otherpromoting speaking up, fostering career-long learning and development, andsupporting improvement ideas

PersonSpecification

The job holder willhave;

Significant experience in a similarsenior management role within a GP surgery or health care setting

In-depth understanding of NHSstructures, primary care operations, and PCNs

Strong knowledge of QOF and NHS contractrequirements

Excellent interpersonal, communication,and leadership skills

Financial acumen with proven experiencein budgeting, and claims management

Proficient in clinical systems,Microsoft Office, and practice management software

Experience managing CQC inspections andleading quality improvement projects

Familiarity with ARRS roles, IIFtargets, and other NHS initiatives

Health&Safety

The postholder is required to take responsibility for their own personal safety andthat of other persons who maybeaffectedbyhis/heractsoromissionsatwork.ThepostholderisrequiredtocomplywithDHUHealthCareCICs Health & Safety Policy andProcedures.

InfectionPrevention&Control

InfectionPrevention&Controlispivotalinensuringasafe&cleanenvironmentforbothpatientsandstaff. IP&C is everyones responsibility and strict adherence to theIP&C policy is expected of ALL employees oftheorganisation.

Safeguarding

DHU HealthCare is committed to safeguarding and promoting the welfare of Adults, Childrenand Young People and expects all staff and volunteers to share this commitment.

Diversity

At DHUHealthcare, we take pride in reflecting the rich diversity of our communitiesand fostering an environment where every person is valued, respected, andempowered to bring their authentic selves to work, free from discrimination orbias. To read more about our Equity, Diversity, Inclusion & Belongingpledge and see the progress we have made, please click here

Person Specification

Qualifications

• Evidence of a sound education minimum of good scores in GCSE or higher. Graduates welcome
• Evidence of a commitment to continuing professional development e.g. e-learning

Experience

• Experience of and success at communicating clearly and managing people
• Experience of working in teams and able to promote a team spirit of working in the NHS ideally in a GP surgery
• At least 2 years management experience in the NHS or in practice management
• Financial management experience including understanding of spread sheets

Skills and Knowledge

• Fast learning ability
• Excellent communication (oral and written) and inter-personal skills
• Ability to listen and empathise
• Be proactive and use own initiative- work to dead lines
• Delegation and empowerment of staff, able to support practice meetings with admin staff and clinical staff
• Experience of leading team and some knowledge of performance management of staff
• Independent logical problem solving
• Negotiating and managing conflict
• Able to manage change and cope with pressure
• Networking and facilitation
• Understanding GP income streams and claims process

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.